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62_ Troubleshooting
PROBLEM POSSIBLE CAUSE SOLUTION
Brown streaks or
specks
Boilovers have been cooked onto
the surface.
Use the blade scraper to remove soil.•
See the section on care and cleaning of •
the glass cooktop on page 54.
Areas of
discoloration with
metallic sheen
Mineral deposits from water and
food have been left on the surface
of the cooktop.
Remove using a ceramic-glass cooktop •
cleaning cream.
Use cookware with clean, dry bottoms.•
The oven will not
self-clean.
The oven temperature is too high
to set a self-clean operation.
Allow the range to cool and reset the •
controls.
The oven controls have been set
incorrectly.
See the section on self-cleaning on page •
49.
A self-cleaning cycle cannot be started if the oven lockout feature has been
activated or if a Induction cooktop surface element is on.
“Crackling” or
“popping” sound
This is the sound of the metal
heating and cooling during
both the cooking and cleaning
functions.
This is normal.•
Excessive smoking
during a self-
cleaning cycle
There is excessive soiling in the
oven.
Press the • CLEAR/OFF pad. Open the
windows to rid the room of smoke. Wait
until the self-cleaning cycle is cancelled.
Wipe up the excessive soil and reset the
oven for self-cleaning.
The oven door will
not open after a
self-cleaning cycle.
The oven is too hot. Allow the oven to cool.•
Oven not clean after
a self-cleaning cycle
The oven controls were not set
correctly.
See the section on self-cleaning on page •
49.
The oven was heavily soiled. Wipe up heavy spillovers before starting •
the self-cleaning cycle. Heavily soiled
ovens may need to self-clean again or for
a longer period of time.
Steam from the vent When using the convection
feature, it is normal to see steam
coming out of the oven vent.
This is normal.•
As the number of racks or amount
of food being cooked increases,
the amount of visible steam will
increase.
Burning or oily odor
emitting from the
vent
This is normal in a new oven and
will disappear in time.
To speed the process, set a self-cleaning •
cycle for a minimum of 3 hours.
See the section on self-cleaning on page •
49.
Strong odor An odor from the insulation around
the inside of the oven is normal
for the first few times the oven is
used.
This is temporary.•
Fan noise A convection fan may automatically
turn on and off.
This is normal.•
Oven racks are
difficult to slide.
The shiny, silver-colored racks
were cleaned in a self-cleaning
cycle.
Apply a small amount of vegetable oil to •
a paper towel and wipe the edges of the
oven racks with the paper towel.
Display goes blank. A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit •
breaker.
FTQ307NWGX_XAA DG68-00228A.indd 62 2009-06-30 1:55:09