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48_ Troubleshooting
troubleshooting
TROUBLESHOOTING
Samsung works hard to ensure that you don’t have problems with your new electric range. If you run into
unexpected trouble, look first for a solution in the table below. If, after trying the suggested solution, you’re
still having trouble, call Samsung at 1-800-SAMSUNG (1-800-726-7864).
PROBLEM POSSIBLE CAUSE SOLUTION
The range is not
level.
The appliance has been installed
improperly.
Place the oven rack in the center of the
oven. Place a level on the oven rack.
Adjust the leveling legs at the base of the
range until the oven rack is level.
Insure the floor is level and strong and
stable enough to adequately support the
range.
•
•
The floor is sagging or sloping. Contact a carpenter to correct the
situation.
•
The kitchen cabinets are not
properly aligned and make the
range appear to be not level.
Insure the cabinets are square and provide
sufficient room for installation.
•
The appliance
must be accessed
for servicing and
cannot be moved
easily.
The kitchen cabinets are not
square and built too tightly in to the
appliance.
Contact a builder or installer to make the
appliance accessible.
•
The carpet is interfering with
movement of the range.
Provide sufficient space so the range can
be lifted over the carpet.
•
The oven control
beeps and displays
an F error code.
You have a function error code.
CODE CAUSE
-SE- Shorted key
E-27
oven sensor opened
E-28
Oven sensor shorted
E-08
Oven heating error
E-0A Oven heating over
E-0E Door locking error
Press the CLEAR/OFF pad and restart
the oven. If the problem persists,
disconnect all power to the range for at
least 30 seconds and then reconnect the
power. If this does not solve the problem,
call for service.
•
The surface units
will not maintain
a rolling boil or
will not cook fast
enough.
Improper cookware is being used. Use pans which are flat and match the
diameter of the surface unit selected.
•
In some areas, the power (voltage)
may be low.
Cover the pan with a lid until the desired
heat is obtained.
•
The surface units
will not turn on.
A fuse in your home may be blown
or the circuit breaker tripped.
Replace the fuse or reset the circuit
breaker.
•
The cooktop controls are set
improperly.
Check to see the correct control is set for
the surface unit you are using.
•
The surface unit
stops glowing when
changed to a lower
setting.
This is normal. The unit is still on and hot.
FTQ352IWX_XAC DG68-00106A.indb 48 2007-07-18 9:41:34