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03 TROUBLESHOOTING03 TROUBLESHOOTING
PROBLEM SOLUTION
The refrigerator does not
work at all or it does not chill
sufficiently.
• Check that the power plug is properly connected.
• Check if the set temperature on the digital display is warmer than freezer or fridge
inner temperature.
• If it is, set the refrigerator temperature colder.
• Is the refrigerator in direct sunlight or located near a heat source?
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
The food in the
fridge is frozen.
• Check if the set temperature on the digital display is too low.
• Try setting the refrigerator to a warmer temperature.
• Is the temperature in the room too low?
Set the refrigerator warmer.
• Did you store the food which is juicy in the coldest part of the refrigerator?
Try moving those items to other shelves in fridge instead of keeping them in the
colder areas or bins.
You hear unusual noise or
sounds.
The cabinet-door sealing area
of the appliance is hot and
condensation is occurring.
• Some heat is normal as anti-condensators are installed in the vertical hinged section
of the refrigerator to prevent condensation.
• Is the refrigerator door ajar? Condensation can occur when you leave the door open
for a long time.
Ice Maker is not producing ice.
• Did you wait for 12 hours after installation of the water supply line before making ice?
• Is the water line connected and the shut-off valve opened?
• Did you manually stop the ice making function?
• Is the freezer temperature too warm? Try setting the freezer temperature lower.
You can hear water bubbling in
the refrigerator.
• This is normal. The bubbling comes from refrigerant circulating through the
refrigerator.
There is a bad smell in the
refrigerator.
• Check for spoiled food.
• Foods with strong odors (for example, sh) should be tightly covered.
• Clean out your freezer periodically and throw away any spoiled or suspicious food.
Frost forms on the walls of the
freezer.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow sufcient space between the stored foods for efcient air circulation.
• Is the freezer drawer closed properly?
Auto close system does not
work with the freezer door.
• Is there an imbalance between the right and left parts of the door?
• Open and close the door smoothly 1~2 times. After you do this, the auto close
system usually works properly again.
• Try opening the door smoothly to avoid unbalancing the right part and the left part of
the door.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall, preventing proper ventilation?
Try moving the back of the refrigerator at least 2 inches from the wall.
• Was anything dropped behind or under the refrigerator?
• A “ticking” sound is heard from inside the refrigerator. This is normal and occurs
because various accessories are contracting or expanding as the result of changes
in the temperature of the refrigerator’s interior.
• If it sounds as if something is hitting something else inside the refrigerator, this is
normal. The sound is caused by ice cubes rubbing in the bucket periodically.
Troubleshooting
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Troubleshooting