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Before You Call for Service
Problem Solution Guide
NOTE: See Common Problems When Using the Bake Mode on page 12 for problems with cooking food.
Problem May Be Caused By What to Do
Nothing works. Oven not connected to electrical
power.
Have a licensed electrician connect oven to
properly wired electrical connection.
Power to oven is off. Turn on power at circuit breaker or fuse box.
Check for tripped breaker or blown fuse.
Control panel locked. Press CANCEL · SECURE key for 4 seconds to
reactivate control panel
Power outage. Contact power company
Oven will not heat. Oven setting not correct. Press CANCEL · SECURE, then follow instruc-
tions in Operating the Oven section.
Oven set for delay timed cooking. Oven will turn on automatically at the preset
time. Press CANCEL · SECURE to return to
normal operation.
Attempting to broil with the meat
probe connected.
Broil and Convection Broil settings will not
work when meat probe is connected. Discon-
nect meat probe.
Oven shuts off by itself after it
has been on for 12 hours.
12 hour timer is on. Unit is set
to turn off automatically after 12
hours of continuous use.
Turn off 12 hour timer. See page 11.
Time on display not correct. Time of day not set. Set time. See page 8.
Power failure or power was turned
off.
Reset time. See page 8.
Time ashes on display. Power failure or power was turned
off.
Reset time. See page 8.
Oven does not self clean. Oven door not shut tightly. Check for obstructions. Shut door tightly.
Oven set for delay timed cleaning. Oven will start to self clean at preset time.
Press CANCEL · SECURE to return to normal
operation.
Oven not set properly. Follow instructions in Care and Cleaning sec-
tion.
Meat probe connected. Oven will not start self clean cycle when meat
probe is connected. Disconnect and remove
meat probe.
Oven lights will not work. Light bulbs burned out. Replace light bulbs.
Oven in self clean mode. Lights do not work when oven is in self clean
mode. See page 23.
Oven in Sabbath mode. Lights do not work when oven is in Sabbath
mode. See page 20.
Foods over or under cook. Incorrect cooking time or tempera-
ture.
Follow instructions in Operating Your Oven
section.
Cooling fan continues to run
after oven has been turned off.
Normal operation. The cooling fan may run for a while after the
oven is turned off, until the internal parts have
cooled.
Continued...