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BEFORE YOU CALL FOR SERVICE
Please check the following before calling for service. It may save you time and expense.
PROBLEM POSSIBLE CAUSE SOLUTION
1 Part or all of
Cooktop+Microwave
Drawer does not
operate.
• Power outage.
• Fuse/circuit breaker at home doesn’t work.
• Microwave Drawer is in Demo Mode.
• Check house lights to be sure. Call your
local electric company for service.
• Replace the fuse or reset the circuit breaker.
• See page 28 for how to cancel Demo
Mode.
2 Surface units do not
heat.
• No power to the appliance.
• Surface controls improperly set.
• See SOLUTION for PROBLEM 1.
• Check if the controls have been properly
set. See page 13.
3 Surface units too hot or
not hot enough.
• Improper cookware being used. • Use pans which are flat and match the
diameter of the surface unit selected.
4 Surface unit stops
glowing.
• It is normal when turned to a lower setting.
5 Scratches on glass
ceramic cooktop.
• Incorrect cleaning methods were used.
• Cookware with rough bottom has been
used.
• Use the recommended cleaning procedure.
See pages 29-30.
• Use smooth, flat-bottomed cookware.
6 Areas of discoloration
on the cooktop.
• Food spillovers not cleaned before next use. • Use the recommended cleaning procedure.
See pages 29-30.
7 Metal marks on
cooktop.
• Sliding or scraping of metal pans on top. • Do not slide metal pans. When cool, clean
with cooktop cleaning cream to remove the
marks.
8 Brown streaks or specks
on cooktop glass surface.
• Boilovers are cooked onto surface. • Use the recommended cleaning procedure.
See pages 29-30.
9 Food in Microwave
Drawer is not heated.
• No power to the appliance.
• Microwave Drawer controls improperly
set.
• Microwave Drawer is in Demo Mode.
• See SOLUTION for PROBLEM 1.
• Check if the controls have been properly
set. See pages 16-17.
• See page 28.
10 Microwave Drawer light
does not work.
• Light bulb is loose or burned out. • Call for service.
11 Touch controls will not
operate.
• Control Lock is on. • See page 27 to unlock.
12 Strong odor or light
smoke when Cooktop
is turned on.
• This is normal for a new Cooktop. • It will disappear after a few uses. Ventilate
the room to remove odors more quickly.
13 Display intermittently
shows Video Demo and
Set Clock.
• Power failure. • Touch Set Clock pad on the display and
follow the directions. If the oven was in
use, you must reset the cooking function.
14 Steam from the vent.
• When using the microwave feature, it is
normal to see steam from the food coming
out of the vent.