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4.2 TROUBLESHOOTING - CONTINUED
PROBLEM POSSIBLE CAUSE REMEDY
Product is too soft.
1. No vent space for free flow of cooling
air.
2. Air temperature entering condenser is
above 100°F.
3. Condenser is dirty.
4. Consistency setting too soft.
5. Stabilizers in mix are broken down.
6. Auger is assembled incorrectly.
7. Refrigeration problem.
1. A minimum of 6" of vent space required (E112 -
3"). (See Section 2)
2. Change location or direct hot air away from
freezer.
3. Clean. (See Section 3)
4. Turn Consistency Adjustment knob clockwise.
5. Remove mix, clean, sanitize and freeze down
with fresh mix.
6. Remove mix, clean, reassemble, sanitize and
freeze down.
7. Check system. (Call distributor for service)
Product does not
dispe nse .
1. No mix in hopper.
2. Mix inlet regulator tube is
plugged.
3. Drive motor overload tripped.
4. Drive belt failure.
5. Freeze-up (Auger will not turn).
1. Fill hopper with mix.
2. Unplug, using small sanitized brush.
3. Wait for automatic reset. (If condition
continues, call distributor for service.)
4. Replace drive belt.
5. Turn CLEAN-OFF-ON switch to OFF (middle)
position for 15 minutes, then restart.
Drive belt slipping
or squealing.
1. Worn drive belt.
2. Freeze-up (Auger will not turn).
3. Not tensioned properly
1. Replace drive belt.
2. Turn CLEAN-OFF-ON switch to OFF (middle)
position for 15 minutes, then restart.
3. Adjust belt tension
Low overrun.
1. Auger is assembled incorrectly.
2. Mix inlet regulator missing.
3. Mix inlet regulator o-ring missing.
4. Mix inlet regulator air tube blocked.
5. Product breakdown.
1. Remove mix, clean, sanitize, and freeze down
with fresh mix.
2. Replace mix inlet regulator.
3. Replace mix inlet regulator o-ring.
4. Clean with sanitized brush.
5. Fill freezer with fresh product.
Rear auger seal
leaks.
1. Outside surface of rear auger seal is
lubricated.
2. Rear seal missing or damaged.
3. Seal o-ring missing, damaged or
installed incorrectly.
4. Worn or scratched auger shaft.
1. Clean lubricant from outside of rear seal,
lubricate inside of seal and reinstall.
2. Check or replace.
3. Check. or replace.
4. Replace auger shaft.
Front door leaks.
1. Front door knobs are loose.
2. Spigot parts are not lubricated.
3. Chipped or worn spigot o-rings.
4. O-rings or spigot installed wrong.
5. Inner spigot hole in front door nicked or
scratched.
1. Tighten knobs.
2. See Section 3.
3. Replace o-rings.
4. Remove spigot and check o-ring.
5. Replace front door.