Filter
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Trouble Shooting guide
PROBLEM POSSIBLE CAUSE WHAT TO DO
Coffee runs down the side of Filter handle is not attached correctly, Ensure the handle is firmly positioned
the filter handle. or has not been tigtened sufficiently. onto the group head. See “Guide to
the perfect espresso” pg 15.
Edge of filter insert is not free Clean around the top edge of the
of coffee granules. filter and wipe the group head clean
of coffee.
The group head is dirty. Wipe group head with a
damp cloth.
The group head is defective. Contact a Sunbeam Service Centre.
Group head rubber seal is damaged, Contact a Sunbeam Service Centre.
or warn.
No coffee runs through. No water in the water reservoir. Fill reservoir with water.
Water reservoir not correctly Press firmly down on the water reservoir
assembled. to ensure it is correctly positioned.
Operating dial set to Ensure the operating dial is in the
setting. espresso position.
Group filter may be blocked. See “Descaling” pg 22.
The filter is blocked, the coffee Empty out the filter and rinse under
grounds are too fine or tamped water to clean. Wipe the group head
down too hard. with a cloth and use a coarser coffee
grind.
Coffee pours out in drops. Coffee grind is too fine or are Use a coarser grind and ensure the
too compacted. filter basket is not over filled.
Machine blocked by scale build up. See “Descaling” pg 22.
Espresso does not have any Coffee is stale. Use fresh coffee and once you open the
Crema. coffee be sure to store it in an airtight
container.
Coffee not compacted firmly enough. Compact coffee grounds more
firmly.
Coffee too coarse. Grind the coffee to a finer texture or
change brands of espresso coffee to a
finer grind.