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Service
Before Calling Service Before calling for service, check these suggestions to avoid unnecessary service
charges.
Data Plate For handy reference, the serial tag information has been affixed to the back cover.
How to Obtain Service For authorized service or parts information, call the number or write to the address
listed inside the back cover.
We want you to remain a satisfied customer. If a problem comes up that cannot
be resolved to your satisfaction please let us know. Whether you write or call,
please provide us with the Model Number, Serial Number and Date of Original
Purchase or Installation.
Table 4: Troubleshooting Chart
Question Suggested Solution
Element cycles on the highest setting This is normal. The temperature lim-
iter operates automatically to protect
the glass ceramic surface from
extreme high temperature damage.
Element cycles more than usual • Pan base is warped and not mak-
ing full contact with the heating
surface.
• Base diameter of pan is too small
for the size of the element.
• Pan ingredients have boiled dry.
• Material of pan is a poor heat con-
ductor; heat transfers too slowly
A slight odor is noticeable when an
element is turned on
• This is normal with new cooktops
and will disappear after several
uses
Cooktop controls will not turn on • Check the power source to see if
a fuse has blown or if the circuit
breaker tripped.
• Check power supply.
Replacement razor blades for the
scraper
• The scraper is packaged with sin-
gle-edge, stainless steel blades.
Use a standard single-edge blade
for replacement.
Cooking results are not what was
expected
• The cooktop is not level.
• Cooking pan does not fit the sur-
face being used.
• Cookware is not the type or size
recommended.
Green tint on white glass • This is normal and will disappear
as the surface cools down.