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OWNER’S MANUAL
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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas
supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT:
Operating burner system where impurities in air exist may create odors. Cleaning
supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create
fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time.
POSSIBLE CAUSE
1. Gas leak. See Warning statement
above
1. High or gusting winds
2. Low line pressure
3. Pilot is partially clogged
4. Inner vent pipe leaking exhaust gasses
into system
5. Glass too loose and air tight gasket leaks
in corners after usage
6. Bad thermopile
7. Improper vent cap installation
1. Gas leak. See Warning statement
above
2. Control valve defective
1. Gas leak. See Warning statement
above
1. Improper log placement
2. Air holes at burner inlet blocked
3. Burner flame holes blocked
OBSERVED PROBLEM
Burner system produces unwanted odors
Burner system shuts off in use
Gas odor even when control knob is in OFF
position
Gas odor during combustion
Dark residue on logs or inside of burner
system
Note:
After removing all causes of
residue deposits, completely clean fireplace
and appliance of all residue before reusing
appliance.
REMEDY
1. Locate and correct all leaks (see Check-
ing Gas Connections, pages 14 and 15)
1. Burner system has been tested for up to
40mph winds. However, extreme con-
ditions may occur. See Lighting Instruc-
tions on page 19
2. Contact local propane/LP or natural gas
company
3. Clean pilot (see Cleaning and Mainte-
nance, page 22)
4. Locate and correct all leaks (see Check-
ing Gas Connections, pages 14 and 15)
5. Tighten glass
6. Replace faulty component
7. Check for proper installation and free-
dom from debris or blockage
1. Locate and correct all leaks (see Check-
ing Gas Connections, pages 14 and 15)
2. Replace control valve
1. Locate and correct all leaks (see Check-
ing Gas Connections, pages 14 and 15)
1. Properly locate logs (see Installing Logs,
Lava Rock, and Glowing Embers, page 18)
2. Clean out air holes at burner inlets. Pe-
riodically repeat as needed
3. Remove blockage or replace burner
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