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Product Care
Troubleshooting
Problem
Possible Cause and/or Remedy
Scratched dishes
The dishes are pre-washed by hand with a large
amount of dish detergent:
Dishes do not need to be pre-washed. Coarse dirt
may be removed with a dishcloth, or you may hold
the dishes under running water.
Rinse agent has accidentally leaked into the machine:
If rinse agent has been spilled during refilling, remove
the agent using a paper cloth or sponge.
The cover of the rinse agent dispenser is not closed
securely:
Always take care to ensure that the lid is closed after
refilling the rinse agent dispenser.
Dish items/parts made from aluminum:
Dishes and cutlery of this type are not suited for the
dishwasher.
The lid of the salt container is not closed securely. Salt
loss (models with salt container):
Check whether the lid of the salt container is firmly
closed. Use the funnel to pour in special salt. Begin
the Rinse and Hold program right after filling in salt.
After the program is complete, check whether the lid
may have loosened.
The hardness is not selected properly; too little salt is
being used:
Call water supplier and ask for local hardness in grains
per gallon or ppm. Adjust the water hardness level
setting accordingly.
Detergents are being stored under unfavorable
conditions:
Detergents should not be stored longer than two
months in open packages. Store detergents in a dry
location. Close the lid of the container carefully.
Overloaded racks:
Take care to ensure that individual glasses and dishes
do not touch. They may hit against each other during
the washing process, causing scratches.
Foam