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Product Care
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Product Care
Troubleshooting
Troubleshooting
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Detergent left in
detergent compartment
Compartment cover blocked:
The cover may not be opening because of
improperly loaded items. Move dishes that may
be blocking it.
Old detergent:
If detergent is hard or caked in the box,
throw away. Use only fresh detergent. Add
detergent just before starting the dishwasher.
Cloudy film on glassware-
etching of glass
Too much detergent: especially in soft water.
If vinegar or citric acid rinse doesn’t remove film, the
cloudiness is “etching.” This is permanent. If you
have soft water, use the least amount (one
teaspoon) of recommended dishwasher detergent
to prevent etching. Use high quality dishwashing
detergent and rinse aid. Do not overload the
machine. Water should circulate freely to assure
adequate rinsing and draining. Dry without heat.
Dishes not dry Non-heat drying:
Allow more drying time when using non-heat drying.
No rinse agent:
Fill rinse agent dispenser. Rinse agent helps dishes
to dry faster.
Plastic items:
Certain plastic materials are difficult to dry.
Plastics may need towel drying.
Improper loading or unloading:
Do not overload or nest items. Be sure all surfaces
drain well. Load items with concave bases so as
much water as possible can run off. Unload the
lower rack first. Water from dishes in the upper rack
may be spilling onto the lower rack.
Chipping or breaking
of glassware
Improper loading:
Do not overload. Load between prongs, not over
them. Glasses loaded over prongs are not
supported and may break. Make sure glassware is
secure. Always use upper rack for delicate items.
Use the light/china cycle.
Unusual noise
Improper loading:
Utensils may not be secure or may have dropped
from the rack. Water may cause utensils to rattle.
Make sure everything is securely placed in
dishwasher.
Control panel does not
illuminate
Cycle and Option buttons will only illuminate after
selection. To activate unit, press “START”. The
“START” button will illuminate and unit is ready.
Close door and cycle will start.
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Dishwasher will not fill
Door open:
Check that door is firmly closed.
Controls:
Check that dishwasher is on.
Water feed line:
Check to see that the water feed line is not crimped.
Water supply:
Be sure water is available and turned on.
Water backs up in sink
when dishwasher drains
Food waste disposer and trap:
Check disposer and trap at sink for blockage or
food particles.
Water left in bottom near
filters
Dishwashing cycle not complete:
Allow dishwasher to complete cycle.
Some water is normal. Water left in removable
coarse strainer is normal.
Dishwasher will not drain The drain hose is clogged/blocked:
Check to make sure there are no obstacles in the
hose where it connects to the water. Foreign
particles can get stuck in the entrance of the
connection line. Also, check to make sure that the
cone-shaped connection line has been cut to an
inner diameter of at least 3/4” (1.9 cm).
The drain hose is kinked:
Check to make sure that there are no folds or sharp
bends in the drain hose.
Odor in your dishwasher
If you are only running your dishwasher every 2 to 3
days, bacteria in the food soil left on your dishes will
create an unpleasant odor. Use the Rinse/Hold
option in between cycles. To help eliminate the
odor, use a detergent with chlorine bleach and an
extra heat option with your cycle.
If large chunks of food soil are left on plates and
dishes, it may take several washes for them to
pass through the filtration system of the dishwasher,
thus causing food odor. Make sure the dishwasher is
cool; remove chunks of food soil from filter area.
Then run your dishwasher as normal.
There are products that you can use to clean your
dishwasher such as Glisten, Dishwasher Magic® and
Lemi Shine. These products will leave your
dishwasher free of odor, spots, deposits and hard
water build-up.
Dishwasher has a plastic
smell
Your dishwasher may have parts that have a plastic
odor to them. Place 2 cups white vinegar in a
dishwasher safe measuring cup and place in the
lower rack. Do not use detergent. Run the
dishwasher through the longest cycle with an extra
heat option. Do not use heated dry.