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Product Care
Troubleshooting
Common Ice Maker Problems
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Ice crescents attached at This is normal. They break apart easily.
corners Shake bin occasionally to keep cubes
separated.
Ice maker will not operate • on/off lever is in the off (up)
or ice is not made fast position. Lower lever to on (down)
enough position.
• Freezer is not cold enough. Adjust
temperature controls and wait 24 hours.
Off-taste or odor in ice • New plumbing connections can cause
discolored or off-flavored ice.
Discard the first three harvests of ice.
• Cubes are stored too long. Throw them
away and make a new supply.
• Food is not wrapped properly.
• Freezer and ice bin need to be cleaned.
• Water may contain minerals. A filter may
be needed to remove them.
PROBLEM POSSIBLE CAUSE AND/OR REMEDY
Unit will not Is the power cord plugged into a live
operate circuit with the proper voltage?
Has a household fuse blown or circuit
breaker tripped? Is the power switch in the
on position?
Unit makes See “Understanding the sounds you
unfamiliar sounds may hear” for descriptions of normal
sounds and what makes them.
Water in the defrost This is normal in hot, muggy weather.
pan Make sure the pan is level so it does not
overflow.
Ice Maker will not Is the freezer cold enough to make ice? It
operate could take overnight for the freezer to reach
the proper temperature. Is the signal arm in
the on (down) position? Is the water valve
turned on? Is water getting to the water
valve? Check water line for leaks.
Lights do not work Has a household fuse blown or circuit
breaker tripped? Is a bulb burned out?
Motor seems to run The motor naturally runs longer on hot days,
too long if the room is too warm, if a large amount
of food has been added, or if the doors are
opened often.
Troubleshooting
Most performance problems you might encounter with your Viking
referigerator will be minor and you should be able to fix them
yourself without tools.
Listed in these charts are the most common problems consumers run
into with their appliances. Please read through this and see if it can
solve your problem before calling for service.
Common Refrigerator Problems