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Product Care
32
Product Care
Troubleshooting (cont.)
Problem
Cause Solution
Off-taste, odor or
gray color in the
ice
New plumbing connections?
Ice stored too long?
Odor transfer from food?
Are there minerals (such as
sulfur) in the water?
Water filter installed on the
refrigerator?
New plumbing connections
can cause discolored or off-
flavored ice.
Discard ice. Wash ice bin.
Allow 24 hours for ice maker
to make new ice.
Use airtight, moisture proof
packaging to store food.
A water filter may need to
be installed to remove the
minerals.
Gray or dark discoloration in
ice indicates that the water
filtration system needs
additional flushing. Flush the
water system before using a
new water filter. Replace
water filter when indicated.
See “Water Filtration
System”.
The water and
ice dispenser will
not operate
properly
Refrigerator connected to a
water supply and the supply
shutoff valve turned on?
Kink in the water source
line?
New installation?
Is the water pressure at least
35 psi (241 kPa)?
Connect refrigerator to
water supply and turn water
shutoff valve fully open.
Straighten the water source
line.
Flush and fill the water
system. See “Water and Ice
Dispenser”.
The water pressure to the
home determines the flow
from the dispenser. See
“Water Supply Requirements”.
Ice and Water
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING
Troubleshooting (cont.)
Problem
Cause Solution
The water and
ice dispenser
will not
operate
properly
Water filter installed on the
refrigerator?
Water dispenser measured fill
feature is not dispensing an
accurate amount of water?
Refrigerator door closed
completely?
Recently removed the
doors?
Reverse osmosis water
filtration system connected
to your cold water supply?
Remove filter and operate
dispenser. If water flow
increases, the filter may be
clogged or incorrectly installed.
Replace filter or reinstall it
correctly.
Calibrate the water dispenser.
See “Water and Ice
Dispensers.”
Close the door firmly. If it does
not close completely, see “The
doors will not close completely”.
Make sure the water dispenser
wire/tube assembly has been
properly reconnected at the
bottom of the refrigerator door.
See “Refrigerator Doors and
Drawer”.
This can decrease water
pressure. See “Water Supply
Requirements”.
Water is
leaking from
the dispenser
system
Note: One or
two drops of
water after
dispensing is
normal.
Glass not being held under
the dispenser long enough?
New installation?
Recently changed water
filter?
Water on the floor near the
base grille?
Hold the glass under the
dispenser two to three seconds
after releasing the dispenser
lever.
Flush the water system. See
“Water and Ice Dispenser”.
Flush the water system. See
“Water and Ice Dispenser”.
Make sure the water dispenser
tube connections are fully
tightened. See “Refrigerator
Doors and Drawer”.
Water from the
dispenser is
warm
Note: Water
from the
dispenser is
only chilled to
50°F (10°C).
New installation?
Recently dispensed large
amount of water?
Water not been recently
dispensed?
Refrigerator connected to a
cold water pipe?
Allow 24 hours after installation
for the water supply to cool
completely.
Allow 24 hours for water supply
to cool completely.
The first glass of water may not
be cool. Discard the first glass
of water.
Make sure the refrigerator is
connected to a cold water pipe.
See “Water Supply
Requirements”.
Ice and Water