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If You Need Service Or Assistance
We suggest you follow
these five steps:
1. Before calling for assistance...
Performance problems often result from little
things you can find and fix yourself without tools
of any kind.
If your dishwasher will not run, or stops
during a cycle:
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Is the door tightly closed and securely latched?
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Has the cycle been correctly set?
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Is the water turned on?
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Have you checked your home’s main fuses or
circuit breaker box?
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Is the dishwasher wired into a live circuit with the
proper voltage?
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If the motor has stopped because of an overload,
it will automatically reset itself within a few min-
utes. If the motor does not start, call for service.
If your dishwasher seems to run too long:
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Are you using POTS & PANS Cycle or HI-TEMP
WASH Option? The dishwasher may be waiting
for the water to heat.
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Is your household water temperature set too
low? Low water temperature settings will cause
longer dishwasher operating times.
If water remains in the dishwasher:
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Has the cycle completed?
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A small amount of remaining water is normal.
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Is drain air gap clogged?
If detergent remains in the covered
detergent cup:
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Is the bottom rack in backwards?
(The rack bumpers should be at the front.)
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Is the dishwasher detergent fresh?
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Is the cycle completed?
If you hear grinding, grating, crunching,
buzzing sounds:
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A hard object has probably entered the POWER
CLEAN Module. The sound should stop when
the object is ground up.
2. If you need assistance?..
Call Whirlpool COOL-LINE@ service
assistance telephone number. Dial free
from anywhere in the U.S.:
l-800-253-1301
and talk with one of our trained consultants,
The consultant can instruct you in how to obtain
satisfactory operation from your appliance or,
if service is necessary, recommend a qualified
service company in your area.
3. If you need service!..
Whirlpool has a nationwide
network of franchised
1 TECH-CARE@ Service
Companies. TECH-CARE
service technicians are
trained to fulfill the product
warranty and provide after-warranty service, any-
where in the United States. To locate TECH-CARE
service in your area, call our COOL-LINE service
assistance telephone number (see Step 2) or look
in your telephone directory Yellow Pages under:
4. If you have a problem’...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our
consultants, or if you prefer, write to:
Mr. Donald Skinner
Director of Customer Relations
Whirlpool Corporation
2000 M-63
Benton Harbor, Ml 49022
5. If you need FSP” replacement parts*...
FSP is a registered trademark of Whirlpool
Corporation for quality parts. Look for this symbol
of quality whenever you need a replacement part
for your Whirlpool appliance. FSP replacement
parts will fit right and work right, because they are
made to the same exacting specifications used
to build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
refer to Step 3 above or call the Whirlpool COOL-
LINE service assistance number in Step 2.
‘If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This infor-
mation is needed in order to better respond to
your request for assistance.
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