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If you need service or assistance, we suggest
you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind
It electrlclty goes off:
Learn how long power will be off by calling the
power company.
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If service is to be interrupted 24 hours or less, keep
freezer closed. Most food WIII stay frozen
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If sewice is to be interrupted longer than 24 hours,
do this-
1.
Remove all unfrozen food and store In a frozen
food locker.
OR...
2. Place 2 Ibs. (0.9 kg] of dry ice in freezer for every
cu. ft. of freezer space. This will keep frozen foods
for 2 to 4 days. Wear gloves to protect your hands
from dry ice burns.
3. If neither food locker storage or dry Ice is avail-
able, use or can perishable food at once.
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The length of time food will stay frozen depends on
several factors. For instance: a full freezer WIII remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods. Also, if the food stall
contatns ice crystals, it may be safely refrozen, al-
though the quality and flavor may be affected. Use
this food as soon as convenient If the condition of
the food is poor or IS in any way questronable. it IS
wise to dispose of it
If freezer stops running:
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Check to see If power cord IS plugged into the
outlet.
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Check fuse box or crrcurt breaker.
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Check electric company for a power failure
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Be sure Temperature Control IS turned ON
If compressor seems to run too long:
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Check to see that condenser, located on back of
freezer, IS free of dust and lent
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On hot summer days or if room is hot, compressor WIII
run longer to provide the correct amount of cooling
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If large amounts of unfrozen food have been put
into the freezer, compressor WIII run longer.
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Check to see that there IS enough air circulation
space above and in back of the freezer.
FSP
quality parts. Look for this
symbol of quality whenever
you need a replacement part
@ for your Whirlpool appliance.
FSP replacement parts
will fit right and work right, because they are
made to the same exacting specifications
used to build every new Whirlpool appliance
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FSP is a registered trademark
of Whirlpool Corporation for
2. If you need assistance*...
Call Whlrlpool COOL-LINE@service assistance
telephone number. Dial free from:
Contlnental U.S.
. . . . . . . . . . . (800) 253-1301
Michigan . . . . . . . . . . . . . . . . . . (800) 632-2243
Alaska C Hawaii
. . . . . . . . . . (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac-
tory operation from your appliance or, if service is
necessary, recommend a qualified service company
in your area.
3. lf you need setice*...
Whirlpool has a na-
tionwide network of
franchised TECH-CARE
Service Companies.
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service.
FRANCHISED SERVICE
anywhere in the United
States To
locate
TECH-CARE sewice in your area, call our COOL-LINE
servrce assistance telephone number (see Step 2) or
look In your telephone directory Yellow Pages under.
APPLIANCES-HOUSEHOLD-
ELECTRICAL APPLIANCES-
MAJOR- SERVICE a REPAIR
OR
MAJOR- REPAIRING 6 PARTS
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCH~SEO TECH-CARE SERVICE
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
SERVICE COMPANIES
XYZ SERVICE CO
XYZ SERVICE CO
123 Maple 999.9999
123
Maple. 999.9999
OR
WASHING MACHINES. DRYERS
6 IRONERS- SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple 999.9999
4. If you have a problem*...
Call our COOL-LINE sewice assistance telephone
number [see Step 2) and talk with one of our
Consultants, or if you prefer, write to:
Mr. Stephen E. Upton, Sr Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This informa-
tion is needed in order to better respond to your
request for assistance.
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