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Top Products
If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The power cord is not
Plug the power cord into a live circuit
operate
plugged into a live circuit with with proper voltage. (See Installation
proper voltage.
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has circuit breaker.
tripped.
The oven will
The Oven Selector is not
Turn the Oven Selector to BAKE or
not operate
turned to BAKE or BROIL. BROIL.
The Oven Temperature
Turn the Oven Temperature Control
Control Knob is not turned to
Knob to a temperature setting.
a temperature setting.
The surface
A household fuse has blown Replace household fuse or reset
units will not
or a circuit breaker has
circuit breaker.
operate
tripped.
Surface units are not plugged Turn control knobs to OFF and plug
in all the way.
surface units in all the way. (See
“Replacing” on page
18.)
The control knobs are not
Push control knobs in before turning
being set correctly.
to a setting.
Control knob(s)
You are not pushing in before
Push control knob(s) in before turning
will not turn
turning.
to a setting.
continued on next page
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