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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers, and the purchase
date. (See the “A Note to You” section.) This information will help us respond properly to
your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Nothing will
The unit is not wired into a
Contact a qualified Whirlpool service
operate
live circuit with the proper
technician to wire unit into a live
voltage. circuit with the proper voltage. (See
Installation Instructions.)
A household fuse has blown Replace household fuse or reset
or a circuit breaker has tripped.
circuit breaker.
The electric company has Check electric company for a power
experienced a power failure.
failure.
The microwave
You are using the oven as
Touch TIMER OFF to cancel the
oven will
a timer. Minute Timer.
not run
The door is not firmly closed Firmly close and latch door.
and latched.
You did not touch START/ Touch START/ENTER.
ENTER.
You did not follow directions Check instructions for the function
exactly. you are operating.
An operation that was pro- Touch OFF/CANCEL to cancel
grammed earlier is still previous programming.
running.
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