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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Nothing will
The power supply cord is not
Plug power supply cord into a live
operate
plugged into a live circuit with
circuit with the proper voltage.
the proper voltage.
(See pages 7 and 9.)
A household fuse has blown or
Replace household fuse or reset
a circuit breaker has tripped.
circuit breaker.
The electrii company has
Check electric company for a power
experienced a power failure.
failure.
The microwave
The door is not firmly closed Firmly close and latch door.
oven will
and latched.
not run
You did not follow directions
Check instructions for the function you
exactly. are operating .
Turntable will
Turntable is not correctly in
Make sure turntable is correct-side up
not turn
place.
and is sitting securely on center shaft.
Support is not operating
Remove turntable and restart oven. If
correctly. turntable support does not move, call
an authorized Whirlpool service techni-
cian for repair. Cooking without the
turntable can give you poor results.
The fan -ms
The oven has been stored in The fan will run slower until the oven
to be running
a cold area.
slower than
warms up to normal room temperature.
usual
Microwave
cooking times
The electric supply to your
Your electric company can tell you if
home or wall outlets is low or
the line voltage is low. Your electrician
seem too long
lower than normal.
or service technician can tell you if the
outlet voltage is low.
The Cook Power Select Knob
Turn knob to COOK for 100% Cook
is not at the correct setting.
Power.
There is not enough cooking
Allow for more time when cooking
time for the amount of food
more food at one time.
being cooked.
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