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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide a detailed descrip-
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM POSSIBLE CAUSE
SOLUTION
Nothing will The power supply cord is not
Plug power supply cord into a live
operate plugged into a live circuit with
circuit with the proper voltage. (See
the proper voltage.
pages 7 and 9.)
A household fuse has blown or
Replace household fuse or reset
a circuit breaker has tripped.
circuit breaker.
The electric company has
Check electric company for a power
experienced a power failure.
failure.
The microwave
You are using the oven as a
Touch OFF/CANCEL to cancel the
oven will
timer. Minute Timer.
not run
The door is not firmly closed
Firmly close and latch door.
and latched.
You did not touch START/
ENTER.
Touch START/ENTER.
You did not follow directions
Check instructions for the function
exactly. you are operating.
An operation that was pro-
Touch OFF/CANCEL to cancel
grammed earlier is still running.
previous programming.
Microwave The electric supply to your
Your electric company can tell you if
cooking times home or wall outlets is low or
the line voltage is low. Your electrician
seem too long
lower than normal. or service technician can tell you if the
outlet voltage is low.
The Cook Power is not at the Check “Microwave cooking chart” on
recommended setting. page 44.
There is not enough cooking Allow for more time when cooking
time for the amount of food more food at one time.
being cooked.
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