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If You Need Assistance
or Service
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our
Consumer Assistance Center for help or calling for service, please provide
a
detailed descrip
tion of the problem, your appliance’s complete model and serial numbers and the purchase
date. (See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fii without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
The power cord is not
plugged into a live circuit
with proper voltage.
Range is not properly con-
netted to gas supply.
SOLUTION
Plug the power cord into
a
live circuit
with proper voltage. (See Installation
Instructions.)
Contact an authorized WhirlpooP
service technician to reconnect range to
gas supply. (See Installation Instruc-
tions.)
A household fuse has blown
Replace household fuse or reset circuit
or a circuit breaker has
breaker.
tripped.
Controls are not set correctly. Reset controls, if needed.
The flow of combustion and/ Remove blockage to airflow to and
or ventilation air to the range
around range.
is blocked.
The oven will
not operate
The Oven Temperature
Control is not turned to a
temperature setting.
Push in and turn the Oven Temperature
Control to a temperature setting.
Burner fails to
The power cord is not
Plug the power cord into
a
live circuit
light
plugged into a live circuit
with proper voltage. (See Installation
with proper voltage.
Instructions.)
A household fuse has blown
Replace household fuse or reset circuit
or a circuit breaker has
breaker. In case of prolonged power
tripped.
failure, manually light burners
(see p. 7).
Burner ports are clogged.
Clean with a straight pin (see pp. 18
and 23).
Burner flames
Burner ports are clogged.
Clean with a straight pin (see pp. 18
are uneven
and 23). If this fails, call an authorized
Whirlpool service technician for
service.
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