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If You Need Assistance
or Service
This section is designed to help you save the cost of
a
service call. Part 1 of this section
outlines possible problems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance’s complete model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any
kind. Please check the chart below for problems you can fix. It could save you the cost of a
service call.
PROBLEM
Nothing will
operate
POSSIBLE CAUSE
SOLUTION
The power cord is not
Plug the power cord into a live circuit
plugged into a live circuit with
with proper voltage. (See Installation
proper voltage.
Instructions.)
Range is not properly con-
Contact an authorized Whirlpool@
netted to gas supply.
service technician to reconnect range
to gas supply. (See Installation
Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has
circuit breaker.
tripped.
Controls are not set correctly.
Reset controls, if needed.
The flow of combustion and/
Remove blockage to airflow to and
or ventilation air to the range around range.
is blocked.
The oven will
not operate
The electronic control has not
Refer to pages 12-23 for setting the
been set correctly.
electronic control.
A delayed start time has
Wait for the start time to be reached.
been set.
Burner fails to
light
The power cord is not
Plug the power cord into a live circuit
plugged into a live circuit with
with proper voltage. (See Installation
proper voltage. Instructions.)
A household fuse has blown
Replace household fuse or reset
or a circuit breaker has circuit breaker. In case of prolonged
tripped.
power failure, manually light burners
(see page
8).
Burner ports are clogged.
Clean with a straight pin (see pages
31 and 34).
36