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PROBLEM SOLVER
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer
to the warranty page in this manual and scan the code there with your mobile device, or visit http://www.whirlpool.com/product_help. In
Canada, visit http://www.whirlpool.ca.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
PROBLEM POSSIBLE CAUSES AND/OR SOLUTIONS
Nothing will operate Power supply cord is unplugged - Plug into a grounded outlet.
Household fuse is blown, or a circuit breaker is tripped - Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Cooktop will not operate The control is set incorrectly - Touch the display area on the control panel to select a cooking surface
before selecting a function.
The cooktop control lockout is set - See “Control Lock” in the “Cooktop Use” section.
Cooktop is turned off - The Power keypad was unintentionally touched. Press POWER again. Reset the
cooktop.
Cooktop cooking results
not what expected
Improper cookware being used - See the “Cookware” section.
Cooktop control set to incorrect heat level - See “Cooktop Controls” in the “Cooktop Use” section.
Range is not level - Level the range. See the Installation Instructions.
Oven will not operate Delay Start is set - See the “Cook Time” section.
Control Lock is on - Press and hold START LOWER for 3 seconds to unlock.
Control is in Demo Mode - See the “Electronic Oven Controls” section. Demo Mode is used for display
models in a showroom.
Electronic oven control set incorrectly - See the “Electronic Oven Controls” section.
Oven temperature too high
or too low
Oven temperature needs adjustment - See “Oven Temperature Control” in the “Electronic Oven
Controls” section.
Oven indicator lights flash Power to range is turned on or restored - See “Control Display” in the “Electronic Oven Controls”
section. If the indicator lights keep flashing, call for service. See the “Warranty” section for contact
information.
Oven control displays
messages
Power failure (display shows flashing time) - Clear the display. On some models, reset the clock, if
needed. See “Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter followed by number) - Press CANCEL UPPER to clear the display.
See “Control Display” in the “Electronic Oven Controls” section. If it reappears, call for service. See the
“Warranty” section for contact information.
Cooktop display shows
messages
Improper pan being used (“replace pan” animation showing in the display when you place a
saucepan on an induction surface cooking area) - See “Pan Detection” in the “Cooktop Use” section.
Check that the saucepan is ferromagnetic. Check that the diameter of the saucepan is large enough.
Center the saucepan on the surface cooking area. Allow the saucepan to cool down in the event that it
has become hot when used. Switch the surface cooking area off, then on again. If the display still does
not light up, turn power off at the circuit breaker. Wait 20 seconds and turn power back on.
Long cooking time (Performance Boost function display flashing and switching off) - The
Performance Boost function operates the surface cooking area with the most power. During long cooking
times, it is possible that the function will switch the surface cooking area off to keep the cooktop from
overheating. You can continue to use the cooktop if the display is not flashing.
Error code (display flashing “Er” and numbers) - If an “Er” and a series of numbers appear in the
display panel, turn power off at the circuit breaker. Turn on again. If problem continues, call customer
service. See the “Warranty” section for contact information.
Cooktop has turned off and
is beeping every
10
seconds
An object, liquids or soils are putting pressure on the control panel - Thoroughly wipe or remove
any object on touch keys.
Clean cycle did not work
on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors - Run additional
Clean cycles. The affresh
®
Kitchen and Appliance Cleaner or affresh
®
Cooktop Cleaner can be used for
stubborn soils. See the “Accessories” and “Self-Cleaning Cycle” sections for more information.