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■ Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
■ Are the doors opened often? The motor will run longer
when this occurs. Conserve energy by getting all items out at
one time, keeping food organized, and closing the door as
soon as possible.
■ Are the controls not set correctly for the surrounding
conditions? Refer to the “Using the Controls” section.
■ Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see “The doors will not
close completely” later in this section.
■ Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils.
Refer to the “Cleaning” section.
■ Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old one
due to its high-efficiency motor.
The refrigerator seems to make too much noise
■ The sounds may be normal for your refrigerator. See the
“Normal Sounds” section.
The ice maker is not producing ice or not enough ice
■ Has the ice maker just been installed? Wait 72 hours for full
ice production to begin. Once your refrigerator is cooled, the
ice maker should produce 70 to 120 cubes every 24 hours.
■ Is the freezer temperature cold enough to produce ice?
Wait 24 hours after ice maker hookup for ice production. See
the “Using the Controls” section.
■ Is the ice maker wire shutoff arm in the OFF (arm up)
position (on some models)? Lower the wire shutoff arm to
the ON (arm down) position. See the “Ice Maker and Storage
Bin/Bucket” section.
■ Is the ice maker switch in the OFF (right) position (on
some models)? Move ice maker switch to the ON (left)
position. See the “Ice Maker and Storage Bin/Bucket”
section.
■ Is the water line shutoff valve to the refrigerator turned
on? Turn on the water valve. See the “Water Supply
Connection” section.
■ Does the ice maker mold have water in it or has no ice
been produced? Make sure your refrigerator has been
connected to a water supply and the supply shutoff valve is
turned on. See the “Water Supply Connection” section.
■ Is an ice cube jammed in the ice maker ejector arm?
For models with an interior ice bin, remove the ice from the
ejector arm with a plastic utensil. For models with an ice
bucket located on the freezer door, access the ice maker by
depressing the ice sensor door on the upper left side of the
freezer interior. While depressing the sensor door, lift the ice
maker service door and remove the ice from the ejector with
a plastic utensil. See the “Ice Maker and Storage Bin/Bucket”
section.
■ Has a large amount of ice just been removed? Allow 24
hours for ice maker to produce more ice.
■ Are the controls set correctly? See the “Using the Controls”
section.
■ Is there a water filter installed on the refrigerator? The
filter may be clogged or installed incorrectly. Check the filter
installation instructions to ensure that the filter was installed
correctly and is not clogged. If installation or clogging is not a
problem, call a technician or other qualified person.
NOTE: If not due to any of the above, there may be a problem
with the water line. Call for service.
Off-taste, odor or gray color in the ice
■ Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
■ Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
■ Does the freezer and ice bin or bucket need to be
cleaned? See the “Cleaning” or “Ice Maker and Storage Bin/
Bucket” section.
■ Has food in the freezer or refrigerator been wrapped
properly? Use airtight, moisture-proof packaging to help
prevent odor transfer to stored food.
■ Does the water contain minerals (such as sulfur)? A filter
may need to be installed to remove the minerals.
■ Is there a water filter installed on the refrigerator? Gray or
dark discoloration in ice indicates that the water filtration
system needs additional flushing. Run additional water
through the water dispenser to flush the water filtration
system more thoroughly (at least 2 to 3 gal. [8 to 12 L] or 6 to
7 minutes initially). Discard discolored ice.
The ice dispenser will not operate properly
■ Is the freezer door closed completely? Push the door firmly
shut. If it will not shut all the way, see “The doors will not
close completely” later in this section.
■ Is the ice bin or bucket installed correctly? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. Refer to the “Ice Maker and Storage Bin/Bucket”
section.
■ Has the wrong ice been added to the bin or bucket? Use
only cubes produced by the current ice maker. If other cubes
have been added, remove all cubes and check to see that
none have become stuck in the delivery chute.
■ Has the ice frozen in the ice bin or bucket? Shake the ice
bin or bucket to separate cubes. If cubes do not separate,
empty bin or bucket and wait 24 hours for ice to restock.
■ Has the ice melted around the auger (metal spiral) in the
ice bucket? Dump the ice cubes and clean the ice bucket
completely. Allow 24 hours for the ice maker to restock. Do
not try to remove the melted ice with a sharp object. You
could damage the ice bucket.
■ Is ice stuck in the delivery chute? Clear the ice from the
delivery chute with a plastic utensil. Do not use anything
sharp to remove the ice. You could cause damage.