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The doors will not close completely
■ Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
■ Is the ice bin or ice bucket out of position? For models
with an interior ice bin, push the ice bin in all the way. If the
ice bin does not go in all the way, it may not be put in straight.
Pull it out and try again. For models with an ice bucket
located on the freezer door, the bucket should sit level. To
remove the bucket, press the release button on the right side
of the bucket and lift straight up. Replace the bucket in the
door making sure it is properly aligned and snapped securely
into place. See the “Ice Maker and Storage Bin/Bucket”
section.
■ Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See the “Crisper and Crisper
Covers” section for more information.
■ Are the gaskets sticking? Clean gaskets according to the
directions in the “Cleaning” section.
■ Does the refrigerator wobble or seem unstable? Level the
refrigerator. See the “Door Closing” or “Leveling Refrigerator”
section, depending on your model.
■ Were the doors removed during product installation and
not properly replaced? Remove and replace the doors
according to the “Door Removal” section on some models, or
call a qualified service technician.
The doors are difficult to open
■ Are the gaskets dirty or sticky? Clean gaskets according to
the directions in the “Cleaning” section.
Computer Troubleshooting (on some models)
See the “Computer and Software User Guide” for information
regarding your computer system.
ASSISTANCE
OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory specified replacement parts. Factory specified
replacement parts will fit right and work right because they are
made with the same precision used to build every new
KitchenAid
®
appliance.
To locate factory specified replacement parts in your area, call
our Customer Interaction Center telephone number or your
nearest designated service center.
In the U.S.A.
Call the KitchenAid Customer Interaction Center
toll free: 1-800-422-1230.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Installation information.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■ Referrals to local dealers, repair parts distributors, and
service companies. KitchenAid designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in the United States.
To locate the KitchenAid designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to KitchenAid with
any questions or concerns at:
KitchenAid Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.