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If you experience Possible Causes Solution
Unusual Noise (cont.)
Repetitive clicking Dual evaporator valve regulating the
cooling operation
You may hear rapid, repetitive clicking sounds as the unit
switches from cooling one compartment to cooling the other.
This sound is normal.
Creaking/Cracking/
Grinding
May be heard as ice is being ejected
from the ice maker mold.
This is normal.
Clatter May be heard when the ice falls into
the ice storage bin.
This is normal.
Temperature and Moisture
Temperature is too warm. The refrigerator has just been
installed.
Allow 24 hours following installation for the refrigerator to cool
completely.
Cooling is turned off. Turn on cooling. See “Using the Controls” section.
The controls are not set correctly for
the surrounding conditions.
Adjust the controls a setting colder. Check the temperature in
24 hours. See “Using the Controls” section.
The door(s) are opened often or not
closed completely. Allows warm air to
enter refrigerator.
Minimize door openings and keep doors fully closed.
A large load of food was recently
added.
Allow several hours for refrigerator to return to normal
temperature.
Temperature is too cold
in the refrigerator/crisper.
The refrigerator air vent(s) is blocked. If the air vent, located in the middle rear of the refrigerator
compartment is blocked by items placed directly in front of it, the
refrigerator will get too cold. Move items away from the air vent.
The controls are not set correctly for
the surrounding conditions.
Adjust the controls a setting warmer. Check the temperature in
24 hours. See “Using the Controls” section.
The ice storage bin is not in the
correct position.
See “Ice Maker and Ice Storage Bin” section.
Temperature is too cold
in the pantry drawer.
The control is not set correctly for the
items stored in drawer.
Adjust the temperature setting. See “Using the Controls” in the
“Refrigerator Use” section.
There is interior moisture
buildup.
NOTE: Some moisture
buildup is normal.
The room is humid. A humid environment contributes to moisture buildup.
The door(s) are opened often or not
closed completely. Allows humid air
to enter the refrigerator.
Minimize door openings and close doors completely.
The door(s) are blocked open. Move food packages away from door.
A bin or shelf is in the way. Push bin or shelf back into the correct position.
Storing liquid in open containers This adds humidity to the refrigerator interior. Keep all containers
tightly covered.
There is frost/ice
buildup in the freezer
compartment.
The drawer is opened often or left
open.
Minimize drawer openings and close drawer completely
after use.
Poor door seal Ensure door seals are making full contact with the refrigerator
cabinet to allow for an adequate seal.
Temperature controls are not set
correctly.
See “Using the Controls” section for recommended temperature
settings.
Ice and Water
The ice maker is not
producing ice or is not
producing enough ice.
The refrigerator is not connected to
a water supply or the water supply
shut-off valve is not turned on.
Connect refrigerator to water supply and turn water shut-off
valve fully open.
There is a kink in the water source
line.
A kink in the line can reduce water ow. Straighten the water
source line.
The ice maker is not turned on. Make sure the ice maker is ON. See “Ice Maker and Ice Storage
Bin” section.
The refrigerator has just been
installed.
Wait 24 hours after ice maker installation for ice production to
begin. Wait 3 days for full ice production.
First try the solutions suggested here or visit our website at www.whirlpool.com/product-help.
Troubleshooting