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Fan running slower than usual
■ Has the microwave oven been stored in a cold area?
The fan will run slower until the microwave oven warms up to
normal room temperature.
Cooking times seem too long
■ Is the cooking power set properly?
See “Microwave Cooking Power” section.
■ Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■ Is the incoming voltage less than specified in “Microwave
Hood Combination Safety?”
Have a qualified electrician check the electrical system in the
home.
Radio, TV or cordless phone interference
■ Is the microwave oven plugged into the same outlet?
Try a different outlet.
■ Is the radio or TV receiver near the microwave oven?
Move the receiver away from the microwave oven, or adjust
the radio or TV antenna.
■ Are the microwave oven door and sealing surfaces clean?
Make sure these areas are clean.
■ Is the cordless phone frequency 2.4 GHz?
Some 2.4 GHz-based cordless phones and home wireless
networks may experience static or noise while the microwave
oven is on. Use a corded phone, a different frequency
cordless phone or avoid using these items during microwave
oven operation.
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only factory specified parts. These factory specified parts will
fit right and work right because they are made with the same
precision used to build every new KITCHENAID
®
appliance.
To locate factory specified parts in your area, call us or your
nearest KitchenAid designated service center.
In Canada
Call the KitchenAid Canada Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances.
■ Use and maintenance procedures.
■ Accessory and repair parts sales.
■ Referrals to local dealers, repair parts distributors and service
companies. KitchenAid Canada designated service
technicians are trained to fulfill the product warranty and
provide after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to KitchenAid
Canada with any questions or concerns at:
Customer Interaction Centre
KitchenAid Canada
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
Replacement Parts
Cleaning Supplies
Turntable
Part Number 8206226
Turntable Support and Rollers
Part Number 8206227
Turntable Hub
Part Number 8206228
Cooking Rack
Part Number 8205549
Grease Filters
Part Number W10113040
Charcoal Filters
Part Number W10112514
Cooktop Light Bulb
Part Number W10112515
Microwave Oven Light Bulb
Part Number 8183993
Heavy Duty Degreaser
Part Number 31552
All-Purpose Appliance Cleaner
Part Number 31662
KITCHENAID
®
Stainless Steel
Cleaner and Polish
Part Number 4396920
KITCHENAID
®
Stainless Steel
Wipes
Part Number 8212510