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Something not working
SYMPTOM
n The cooker does not operate.
n The hob is not working
n Cooking zones will not come on, child safety
device has been activated
n Cooking zones will not come on, Autostop
has been activated
n The oven does not come on
n The oven temperature light does not come on
n The oven light does not come on
n It takes too long to finish the dishes, or they are
cooked too fast.
n Steam and condensation settle on the food and the
oven cavity.
n The oven fan is noisy
SOLUTION
u Check that the unit is plugged in and the electrical
supply is switched on
u Check that the RCCB has not tripped (if fitted)
u Check the mains fuse has not blown
u Check the correct control knob has been turned..
u Check the mains fuse has not blown
u Check that the unit is plugged in and the electrical
supply is switched on
u Turn the 2 single-zone control buttons to S at the
same time. The zones can now be used.
u Turn the control buttons to 0. The zones can now
be used.
u Check that both a cooking function and temperature
have been selected.
u The socket switch or the switch from the mains
supply to the cooker are ON.
u Select a temperature with the thermostat control
knob
u Select a function with the oven function control
knob.
u Select a function with the oven function control
knob
u Check the light bulb, and replace it if necessary
(see "Oven Lamp replacement")
u The temperature may need adjusting
u Refer to the contents of this booklet, especially to
the chapter Using the Oven.
u Leave dishes inside the oven no longer than 15-20
minutes after the cooking is completed.
u Check that shelves and bakeware are not vibrating
in contact with the oven back panel.
u Check the grease filter is correctly fitted.
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area. The
addresses are listed on the following pages.
Before calling out an engineer, please ensure you have
read the details under the heading Something Not
Working.
Service and Spare Parts
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
electrical breakdown.
If after all these checks, the cooker still does not work, contact your local Zanussi Service Force Centre.
If the appliance is not working correctly, please carry out the following checks, before contacting your local Service Centre.
IMPORTANT:
If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a
charge will be made even if the appliance is under guarantee.