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18
Something Not Working
SYMPTOM
n There is no spark when lighting the gas
n The gas ring burns unevenly
n
The oven does not come on
n The oven light does not come on
n The timer does not work
n It takes too long to finish the dishes, or they are
cooked too fast.
n Steam and condensation settle on the food and the
oven cavity.
SOLUTION
u Check that the unit is plugged in and the electrical
supply is switched on
u Check that the RCCB has not tripped (if fitted)
u Check the mains fuse has not blown
u Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
u Check the main jet is not blocked and the burner
crown is clear of food particles.
u Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
u Check a cooking function / temperature have been
selected.
u Check the socket switch or the switch from the
mains supply to the oven is ON.
u Check the light bulb, and replace it if necessary
(see "Oven Light Replacement")
u Check the instructions for the timer
u The temperature may need adjusting
u Refer to the contents of this booklet, especially to
the chapter Using the Oven.
u Leave dishes inside the oven no longer than 15-20
minutes after the cooking is completed.
If the appliance is not working correctly, please carry out the following checks, before contacting your local Service
Centre.
IMPORTANT:
If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation,
a charge will be made even if the appliance is under guarantee.
In the event of your appliance requiring service, or if you
wish to purchase spare parts, please contact your local
Zanussi Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the
Service Force Centre covering your post code area. The
addresses are listed on the following pages.
Before calling out an engineer, please ensure you have
read the details under the heading Something Not
Working.
Service and Spare Parts
When you contact the Service Force Centre you will need
to give the following details:
1. Your name, address and post code
2. Your telephone number
3. Clear and concise details of the fault
4. The model and serial number of the appliance (found
on the rating plate)
5. The purchase date
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the
above checks have been made as the engineer
will make a charge if the fault is not a
mechanical or electrical breakdown.
If after all these checks, the cooker still does not work, contact your local Zanussi Service Force Centre.