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Troubleshooting
• Maintenance must only be carried out by a
competent/qualified person. Do not try to
alter/modify the appliance yourself, as this
could be dangerous.
• We recommend that your appliance has an
annual gas safety check carried out by our
approved service organisation.
• Please carry out the following checks on
your appliance before calling a Service
Engineer. It may be that the problem is a
simple one that you can solve yourself
without the expense of a service call.
• In-guarantee customers should make
sure that the checks have been made as
the engineer will make a charge if the
fault is not a mechanical or electrical
breakdown.
• Please note that proof of purchase is
required for in-guarantee service calls.
PROBLEM POSSIBLE SOLUTION
The grill and ovens do not work. Check that the appliance has been wired in to the
appliance supply and is switched on at the wall.
Check that there is not a problem with your gas
supply.
You can do this by making sure the other gas
appliances such as central heating or gas fires are
working.
Check that the main appliance fuse is working.
If you have checked the above:
Allow the appliance to cool for a couple of hours.
The appliance should now be working normally.
The oven is not cooking evenly. Check that the appliance is correctly installed and
is level.
Check that the recommended temperatures and
shelf positions are being used.
The oven light fails to illuminate. The oven light bulb may need replacing.
The oven temperature is too high or too low. Check that the recommended temperatures and
shelf positions are being used. Be prepared to
adjust the temperature up or down slightly to
achieve the results you want.
The cooling fan does not work. Check that there is not a problem with your
electricity supply.
The hob burners will not light. Ensure the burner parts have been placed
correctly.
Check that there is not a problem with your gas
supply. You can do this by making sure the other
gas appliances such as central heating or gas
fires are working.