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What to do if …
Rectifying faults
It is possible that faults have been caused by a minor
error, which you can correct yourself with the help of
the following instructions. Do not attempt any further
repairs if the following instructions do not help in
each specific case.
1 Warning! Repairs to the appliance are only to
be carried out by approved service engineers.
Improperly effected repairs may result in con-
siderable risk to the user. If your appliance
needs repairing, please contact your specialist
dealer or local Service Force Centre.
If the ceramic glass hob is broken, please quote the
3-digit number on the glass hob when contacting
customer service.
What to do if …
… the cooking zones are not functioning.
Check whether
– the fuse in the house wiring (fuse box) is intact. If
the fuses trip a number of times, please call an au-
thorised electrician.
– the appliance is properly switched on,
– the control lamps in the control panel are illuminat-
ed,
– the relevant cooking zone is switched on,
– the cooking zones are set at the desired settings,
– the cooking zones’ safety switchoff function has
been activated (see “Safety” chapter).
… you cannot switch on the cooking
zones.
Check whether
– the control panel has been blocked.
– a period of more than 10 seconds has elapsed be-
tween when the On/Off button was actuated and
the desired cooking zone switches on (see chapter
“Switching on the appliance”).
– the sensor panels are partially covered by a damp
cloth or liquid.
… the display suddenly disappears ex-
cept for h for residual warmth.
Check whether
– the On/Off button was accidentally actuated.
– the sensor panels are partially covered by a damp
cloth, liquid or similar.
– the safety switchoff function has been activated.
… after having switched off the cooking
zones, no h for residual warmth is indi-
cated in the display.
Check whether
– the cooking zone was only briefly used and there-
fore did not become hot enough.
If the cooking zone is hot, please call customer serv-
ice.
… a cooking zone will not switch off.
Check whether
– the sensor switches are partially covered by a
damp cloth or liquid.
– the blocking function is switched on.
…a cooking zone will not switch on.
Check whether
– the child safety device is swiched on.
– the blocking function is switched on.
…the e display is illuminated?
Check whether the cooking zone has been overheat-
ed.
This display illuminates in the event of overheating,
errors in the electronic equipment or for reasons re-
lated to safety.
… the appliance is not responding when
a sensor panel is actuated.
The appliance will not respond to a sensor panel be-
ing actuated if you are simultaneously touching an-
other sensor panel that is not part of a combination.
If you request a visit from customer service because
of an error made in operating the appliance, a visit
from a customer service engineer may not be free of
charge even during the warranty period.