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ZM 24ST UK
Something Not working
If the appliance does not function
correctly, please carry out the following
checks before contacting your local
Service Force Centre.
If the oven does not come on:
• Check the appliance is connected correctly.
• Check that the oven is plugged in properly.
• Replace the fuse in the plug, if required, with
another of the same rating and check that the
plug has been wired correctly.
• Check that the socket switch and/or the swit-
ch from the mains supply to the oven are ON.
• Check that the socket is receiving power,
by plugging in an appliance you know to
be working.
• Check that the the fuse in the fuse box is
intact.
If the microwave does not function:
• The child safety lock may have been set.
• Check the controls are set correctly.
• Check settings/procedures against the
instruction booklet.
• Check the door closes properly (if food par-
ticles or other objects have become stuck
inside the door, it will not close properly and
microwave cooking will not take place).
• Check the start pad has been depressed.
IMPORTANT:
If you call out an engineer to a fault listed
above, or to repair a fault caused by
incorrect use or installation, a charge will
be made even if the appliance is under
guarantee.
Service and Spare parts
In the event of your appliance requiring service,
or if you wish to purchase spare parts, please
contact your local Zanussi Service Force
Centre by telephoning:
08705 929929
Your telephone call will be automatically routed to
the Service Force Centre covering your post code
area. For the address of your local Service Force
Centre and for further information about Service
Force, please visit the website at www.servicefor-
ce.co.uk. Before calling out an engineer, please
ensure you have made the above checks.
When you contact the Service Force Centre
you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3. Clear and concise details of the fault
4.The model and serial number of the
appliance (found on the rating plate)
5. The purchase date
In-guarantee customers should ensure the
necessary checks have been made as the
engineer will make a charge if the problem
is not a mechanical or electrical breakdown.
Please note that proof of purchase will be
required for in-guarantee calls.
Customer Care
For general enquiries concerning your Zanussi
appliance or for further information on Zanussi
products, please contact our Customer Care
Department by letter or telephone at the add-
ress below or visit our website at www
.zanus-
si.co.uk
Customer Care Department
Zanussi
55-77 High Street
Slough
Berkshire SL1 1DZ
0 8705 727727 (*)
*calls to this number may be recorded for trai-
ning purposes.