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TROUBLESHOOTING GUIDE
Problems
Cause (Points to check)
BEFORE CALLING FOR SERVICE
Please check the following points
before calling for service.
COOKING
RICE
Rice cooks too
hard or too soft:
Rice is scorched:
Boils over while
cooking:
Steam comes out from the
gap between the Outer Lid
and the Main Body:
Unable to start cooking
or the buttons do not
respond:
A clicking noise is
heard during Cooking
or Keep Warm:
If the Rice Cooker is positioned on an uneven or tilted
surface, the texture of the cooked rice may be too hard or
too soft as the amount of water becomes inconsistent.
The texture of rice varies depending on the brand of the
rice, where it was harvested, and how long it was stored
(new crop or old crop).
The texture of rice varies depending on the room and
water temperatures.
Using the Timer may result in softer rice.
Make sure the Inner Cooking Pan has not deformed.
Did you loosen the rice after cooking was completed?
Loosen the rice immediately after cooking is completed.
Foreign matter such as rice may be stuck to the outside of
the Inner Cooking Pan, on the Heating Plate or the Center
Sensor.
Rice may not have been rinsed sufficiently, allowing too
much bran to be left on the rice grain.
Make sure the Inner Cooking Pan has not deformed.
Has another menu setting other than PORRIDGE been
selected when cooking porridge?
Make sure the Steam Vent Cap is attached.
Rice may not have been rinsed sufficiently, allowing too
much bran to be left on the rice grain.
Make sure the Inner Cooking Pan has not deformed.
Is the Menu Selection or Water Level correct? See
pg.12
Make sure the Power Plug is plugged in securely.
Is the KEEP WARM light on? Press the RESET button
and press the COOKING button.
The microprocessor (MICOM) makes a sound while
adjusting the heat power of the Rice Cooker. This does
not indicate a problem.
Please check if the Outer Lid has deformed or the Outer
Lid Gasket is damaged.
Has the Outer Lid Gasket become soiled? Clean the gasket.
KEEP
WARM
Was the Keep Warm mode used for more than 12 hours?
Was the rice kept warm with the spatula left in the pan?
Was cold rice reheated?
Did you loosen the rice after cooking was completed?
Loosen the rice immediately after cooking is completed.
Rice may not have been rinsed sufficiently and too much
bran may be left.
The type of rice and water used may make the rice appear
yellow.
Some odor may remain after cooking Mixed Rice. Clean
the Inner Cooking Pan thoroughly.See pg. 17.
The Keep Warm mode may not have been used for keeping
rice warm. Leaving rice in the Inner Cooking Pan without
using the Keep Warm mode may cause unwanted odor.
See "HOW TO USE THE KEEP WARM MODE" on pg. 9.
During Keep Warm,
rice has an odor,
becomes yellow,
or there is excessive
condensation:
Problems
Cause (Points to check)
Cause (Points to check)
Did you press the COOKING button after setting the
Timer? You need to press the COOKING button to
complete setting the Timer.
If power returns immediately, the Rice Cooker will return to its
condition immediately before the power failure.
If power failure occurs during Cooking:
Using too many appliances simultaneously may overload the circuit
and cause the breaker to cut off electricity. Unplug all appliances
and then reset the breaker. Plug in the Rice Cooker and make sure
it is not sharing the outlet with any other electrical appliances.
Press the COOKING button to resume cooking. Please note that
cooking results may vary and may not be satisfactory depending on
how long the Rice Cooker was cut off of electricity.
If the COOKING and the KEEP WARM lights are blinking
simultaneously, please discard the rice and restart from the
beginning.
If power failure occurs during Timer Cooking:
Please make sure that the TIMER light is on, or it will need to be
reset.
If power failure occurs during Keep Warm:
Press the KEEP WARM button if the rice is still warm. The Keep
Warm light will turn on and the Rice Cooker will resume Keep
Warm. If the rice has cooled and is cold, do not attempt to Keep
Warm as doing so may cause the rice to develop an odor or
become dry.
Indicates malfunction. Please contact the store where
you purchased the Rice Cooker or Zojirushi Customer
Service.
The temperature of the Lid Sensor or the Center Sensor is
too high. Press the RESET button and open the Outer
Lid for about 15 minutes and allow the interior to cool
down.
(Be careful not to burn yourself.)
The Timer did not
work:
When power
failure occurs:
All the lights are blinking
together:
Both lights are blinking
together:
TIMER
COOKING
OTHER
ERROR DISPLAYS AND THEIR MEANINGS
If the display indicates other errors, please contact the store where you purchased the Rice
Cooker or Zojirushi Customer Service.
Error Display
Panel Display