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Rice is too dry/hard after cooking.
If your rice is dry or hard/chewy when the rice cooker switches to Keep-Warm mode, additional water and cooking
time will soften the rice. Depending on how dry your rice is, add ½ to 1 cup of water and stir through. Close the lid
and select the White Rice function. When rice cooker switches to Keep-Warm mode, open the lid and stir the rice to
check the consistency. Repeat as necessary until rice is soft and moist.
Rice is too moist/soggy after cooking.
If your rice is still too moist or soggy when the rice cooker switches to Keep-Warm mode, use the serving spatula to
stir the rice. This will redistribute the bottom (moistest) part of the rice as well as release excess moisture. Close the
lid and allow to remain on Keep-Warm mode for 10-30 minutes as needed, opening the lid and stirring periodically to
release excess moisture.
The bottom layer of rice is browned/
caramelized.
The bottom layer of cooked rice may become slightly browned and/or caramelized during cooking. To reduce
browning, rice should be rinsed before cooking to remove any excess starch. Stirring rice once it switches to
Keep-Warm will also help to reduce browning/caramelizing.
TROUBLESHOOTING
Because rice varieties may vary in their make-up, results may differ. Below are some troubleshooting tips to help you achieve the
desired consistency.