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Because rice varieties may vary in their make-up, results may differ. Below are some troubleshooting tips to help you achieve
the desired consistency.
Rice is too dry/hard after cooking.
If your rice is dry or hard/chewy when the rice cooker switches to “Keep-Warm” mode, additional water and
cooking time will soften the rice. Depending on how dry your rice is, add ½ to 1 cup of water and stir through.
Replace the lid and press the COOK SWITCH. When rice cooker switches to “Keep-Warm” mode, remove the lid
and stir the rice to check the consistency. Repeat as necessary until rice is soft and moist.
Rice is too moist/soggy after cooking.
If your rice is still too moist or soggy when the rice cooker switches to “Keep-Warm” mode, use the serving spatula
to stir the rice. This will redistribute the bottom (moistest) part of the rice as well as release excess moisture.
Replace the lid and allow to remain on “Keep-Warm” mode for 10-30 minutes as needed, removing the lid and
stirring periodically to release excess moisture.
TROUBLESHOOTING