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Please read this list carefully before calling for service. See Guarantee Details on page 37.
Complaint Possible Reason Solution
Compressor is
not running
The fridge is running
frequently or for a long time.
The fridge is in defrost cycle.
The appliance is not plugged into the socket.
There is a power failure.
Your new refrigerator may be larger than the
previous one.
The ambient room temperature may be high.
The refrigerator might have been plugged in recently
or might have been loaded with food.
Large amounts of hot food might have been put
in the refrigerator recently.
Doors might have been opened frequently or left
ajar for a long time.
Freezer or fridge compartment door might have
been left ajar.
This is normal for a full-automatically defrosting refrigerator.
Defrosting cycle occurs periodically.
Be sure that the plug is properly insert it into the socket.
Call your electricity supplier.
This is quite normal. Large refrigerators operate for a longer
period of time.
Cooling down of the refrigerator completely may last for a couple
of hours longer.
Hot food causes longer running of the refrigerator until they
reach the safe storage temperature.
The warm air that has entered into the refrigerator causes the
refrigerator to run for longer periods. Open the doors less frequently.
Check doors close fully.
Freezing of the food in the
bottom drawer (crisper /
Chiller.
• This is normal if the adjustment slider is at Chiller
Compartment (0ºC) position.
Ambient temperature is very low (around or lower
than 10 ºC)
• Switching the adjustment slider to the crisper position.
• Moving the vegetables from this compartment to the upper crisper.
• Icing up on the outer surfaces of foodstuff such as meat is normal.
Condensation on the side wall
of the fridge compartment.
• Very cold ambient conditions.
• Frequent opening and closing of the door.
• Highly humid ambient conditions.
• Storage of food containing liquid in open containers.
• Leaving the door ajar.
• Switching the thermostat to a colder degree. (2 °C)
• Decreasing the time the door is left open or using it less frequently.
• Covering the food stored in open containers with a suitable material.
• Wipe the condensation using a dry cloth and check if it persists.
This is quite normal.
Complaint Possible Reason Solution
Having very low
temperatures
Freezer temperature is very low
while the fridge temperature is
sufficient.
Fridge temperature is very low while
the freezer temperature is sufficient.
Food kept in the fridge drawers
freeze.
Meat kept in the Chiller
compartment freezes.
Having very high temperatures.
Temperature in the fridge or freezer
is very high.
Fridge temperature is very high
while the freezer temperature is at
sufficient level.
The refrigerator is adjusted to a very
low temperature.
Door seal of the fridge or freezer may be soiled,
worn out, broken or not properly seated.
The freezer temperature is adjusted to a very low
temperature.
The fridge temperature is adjusted to a very
low temperature.
The fridge temperature is adjusted to a very
low temperature.
Meat should be kept just below the freezing point of
water to have them retain their freshness for a long
period of time.
The fridge temperature is adjusted to a very
high degree.
The fridge temperature is adjusted to a very high degree. Fridge
adjustment has an effect on the temperature of the freezer.
Doors might have been opened frequently or left ajar
for a long time.
The door might be left ajar.
Large amounts of hot food might have been put in
the refrigerator recently.
The refrigerator might have been plugged in
recently.
The fridge temperature is adjusted to a very cold
degree.
Adjust the refrigerator temperature to a warmer degree and wait
until the temperature is achieved.
Clean or replace the seal. Damaged/broken seal causes the
refrigerator to run for a longer period of time in order to maintain
the current temperature.
Adjust the freezer temperature to a warmer degree and check.
Adjust the fridge temperature to a warmer degree and check.
Formation of ice crystals is normal because of the water contant
in the meat.
Change the temperature of the fridge or freezer until the fridge or
freezer temperature reaches to a sufficient level.
Change the temperature of the fridge or freezer until the fridge or
freezer temperature reaches to a sufficient level.
Warm air rushes into the fridge or freezer when the doors are
opened. Open the doors less frequently.
Close the door completely.
Wait until the fridge or freezer reaches the desired temperature.
Cooling down of the refrigerator completely takes time because of
the size.
Adjust the fridge to a warmer temperature.
The fridge is running
frequently or for a long
period of time.
Adjust the fridge temperature to a warmer degree and check.