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Before Calling Service
Troubleshooting Chart
Oven Problem Possible Causes and Suggested Solutions
Oven door is locked and will not open,
even after cooling.
Turn the oven off at the circuit breaker and wait five minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Oven is not heating. Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Oven is not cooking evenly. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions.
Baking results are not as expected. Refer to cooking charts for recommended rack position. Check "Getting the
Most Out of Your Appliance" for tips and suggestions. Adjust oven
calibration if necessary. See "Oven Temperature Offset" under "Customer
Settings".
Food takes longer to cook than expected. The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "Customer Settings".
Food is overcooked. The oven is carefully calibrated to provide accurate results. However, the
temperature can be offset if food is consistently too brown or too light. See
"Oven Temperature Offset" under "Customer Settings".
Oven light is not working properly. Replace or reinsert the light bulb if loose or defective. Touching the bulb
with fingers may cause the bulb to burn out.
Oven light does not turn off. Check for obstruction in oven door. Check to see if hinge is bent.
Cannot remove lens cover on light. There may be soil build-up around the lens cover. Wipe lens cover area
with a clean, dry towel prior to attempting to remove the lens cover.
Oven is not self-cleaning properly. Allow the oven to cool before running self-clean. Always wipe out loose
soils or heavy spillovers before running self-clean. If oven is badly soiled,
set oven for the maximum self-clean time.
Clock and timer are not working properly. Make sure there is electrical power to oven.
"E" and a number appears in display and
control beeps.
This is a fault code. Press any key or turn knob to stop beeping. Reset
oven if necessary. If fault code remains, record fault code, cancel oven,
and call authorized service technician.
With a new oven there is a strong odor
when oven is turned on.
This is normal with a new oven and will disappear after a few uses.
Operating the self-clean cycle also "burns-off" the smell more quickly.
Control does not react when a key is
touched.
Be sure that surface is clean and dry. Touch the center of the touch key.
Use the flat part of your finger.
Warm air or steam escapes from oven
vent.
It is normal to see or feel steam or warm air escaping from the oven vent.
Do not block the vent.
Cooling fan runs even when the oven is
turned off.
This is normal. The cooling fan will continue to run, even after the oven has
been turned off, until the oven has cooled sufficiently.