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For USA Only
Service and Warranty
How to obtain service in the USA.
If you have questions regarding your Tassimo machine and/or questions related to
where to buy T-DISCS, please call 1-877-TDISCS1 (1-877-834-7271) to speak to a
Tassimo Customer Service Representative.
The Customer Service Representative can also assist you should your machine require
service and/or replacement parts. The Customer Service Representative will refer you
to the authorized Braun Service Center closest to you.
To obtain service once you receive the authorized Braun Service Center Information:
A. Take the product into the authorized Braun Service Center, OR
B. Ship the product to the authorized Braun Service Center. Package the product
well. Ship the packaged machine prepaid and insured (recommended).
Please include a note with your complete name, address, telephone number and
a description of the issue with your machine.
In both cases, please provide a copy of your proof of purchase to verify warranty
coverage, if applicable.
Limited 2-Year Warranty
Braun warrants this Braun appliance to be free of defects in material and workmanship
for a period of two years from the date of original purchase at retail.
If the appliance exhibits such a defect, Braun will, at its option, repair or replace it without
cost for parts and labor. The product must be carried in to or shipped, prepaid and insured
(recommended), to an authorized Braun Service Center. Proof of date of original purchase
is required.
The cost to ship the product to an authorized Service Center is the responsibility of the
consumer; the cost to return the product to the consumer is the responsibility of Braun.
This warranty does not cover finishes, normal wear, nor does it cover damage resulting
from accident, misuse, dirt, water, tampering, unreasonable use, service performed or
attempted by unauthorized service centers, failure to provide reasonable and necessary
maintenance, including recharging, or units that have been modified or used for
commercial purposes.
ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO TWO YEARS
FROM DATE OF ORIGINAL PURCHASE. IN NO EVENT WILL BRAUN BE RESPONSIBLE FOR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT.
Some states do not allow the exclusion or limitation of incidental or consequential
damages, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may have other legal rights which
vary from state to state.
For Canada Only
Service and Warranty
How to obtain service in Canada.
If you have questions regarding your Tassimo machine and/or questions related to where
to buy T-DISCS, please call 1-877-TDISCS1 (1-877-834-7271) to speak to a Tassimo
Customer Service Representative.
The Customer Service Representative can also assist you should your machine require
service and/or replacement parts. The Customer Service Representative will refer you
to the authorized Braun Service Center closest to you.
To obtain service once you receive the authorized Braun Service Center information:
A. Take the product into the authorized Braun Service Center, OR
B. Ship the product to the authorized Braun Service Center. Package the product well.
Ship the packaged machine prepaid and insured (recommended).
Please include a note with your complete name, address, telephone number and a
description of the issue with your machine.
In both cases, please provide a copy of your proof of purchase to verify warranty coverage,
if applicable.
Limited 2-Year Warranty
In the event a Braun appliance fails to function within the specified warranty period
because of defects in material or workmanship, and the consumer returns the unit to an
authorized service center, Braun Canada will, at its option either repair or replace the unit
without additional charge to the consumer. This warranty does not cover any product
which has been damaged by dropping, tampering, servicing performed or attempted by
unauthorized service agencies, misuse or abuse. This warranty excludes units which have
been modified or used for commercial purposes.
To the extent allowed by law, Braun Canada shall not be responsible for loss of the
product, loss of time, inconvenience, commercial loss, special or consequential damages.
The provisions of this warranty are in addition to and not a modification of or subtraction
from the statutory warranties and other rights and remedies contained in applicable
provincial legislation.
14 Service and Warranty Service and Warranty 15