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PROBLEM POSSIBLE CAUSES WHAT TO DO
Coffee grinds in
coffee
Using the gold tone fi lter. The gold tone fi lter will allow some
fi ne coffee grinds to fall into the
coffee. This is normal. Switch to
using a paper fi lter (8-12 cup, fl at
base basket style with ~ 3¼”/8.25cm
base) if you wish to eliminate all
grinds.
Coffee basket has not
been properly cleaned.
Residual grinds from
previous use.
After each use, wash the coffee
basket, taking particular care to
rinse the chute area. Dry thoroughly
(especially the chute area). Ensure
there are no grinds in the coffee
basket before lining the coffee
basket with the gold tone or paper
fi lter.
Coffee basket
overfl ows
The coffee basket
is clogged.
This can occur for a number of
reasons:
• If using pre-ground coffee,
ensure it is a drip coffee grind
and not too fi ne. Never use
Espresso grind.
• Check that the coffee basket is
lined with only one paper fi lter.
• Check that either the gold tone
fi lter or the paper fi lter is used.
Do not use both together.
• Check that the gold tone fi lter
mesh is clear and unclogged.
• Clean the coffee grinds chute.
Refer to ‘Cleaning the Grinding
Burrs and Coffee Grinds Chute’,
page 25.
Coffee basket
drips
Residual grinds in the
drip stop outlet.
With the coffee basket lid open,
push up the drip stop outlet (the
hemisphere on the underside of
the coffee basket). A valve will rise
inside the coffee basket. Ensure
there are no grinds underneath this
valve. Thoroughly dry the coffee
basket (especially the chute area)
before lining the coffee basket with
the gold tone or paper fi lter.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Carafe overfl ows Carafe was not
completely empty before
brewing.
Always ensure the carafe is
completely empty before brewing.
No coffee
comes out
The coffee basket
is clogged.
Never open the swing-out door
and remove the coffee basket while
brewing. Hot water and coffee can
cause injury. Turn the POWER
button off and remove the plug from
the power outlet. Wait 10 minutes
before opening the swing-out door
and removing the coffee basket.
Follow the solutions for ‘Coffee
basket overfl ows’.
Coffee is watery Insuffi cient beans in the
bean hopper.
Fill the hopper with fresh beans.
We recommend always keeping
the hopper full (0.5lb maximum) to
ensure there are suffi cient beans.
Bean hopper and/or burr
grinder is blocked.
Refer to ‘Cleaning the Grinding
Burrs and Coffee Grinds Chute’,
page 25.
Beans are in the
hopper but not
feeding into the
grinding burrs
Dark, oily beans can stick
to the sides of the hopper.
Stir the beans to loosen.
The hopper is
over-packed and the
grinder is jamming.
Remove some of the beans.
Stir the remaining beans to loosen.
Coffee not
strong enough /
too strong
Strength setting
is incorrect.
Check the selected strength setting
displayed on the LCD screen. To
change the strength setting, refer
to ‘Select the Brew Strength or
‘PRE-GROUND’ Coffee Setting’,
page 15 and 18.
Coffee not hot
enough
A pre-heated coffee basket, carafe
or cup will help maintain the
coffee’s optimal temperature and
keep coffee hotter for longer. Fill
with hot water for about 30 seconds
then discard the water.
I cannot select the
‘FLAVOR’ setting
The ‘FLAVOR’ setting
is only selectable in
SINGLE CUP mode.