Filter
Top Products
32 33
TROUBLESHOOTING TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
Machine takes a
long time to brew
The Brew IQ
®
System will
intelligently pre-heat and
dose grinds for optimum
temperature and taste.
This may result in longer
grinding, pre-heating and
brewing times than what
you are normally used to.
If you would like to reduce the
overall brewing time and are using
SINGLE CUP mode, select a lower
fl avor setting. The ‘LITE’ setting will
steep for less time, however this will
produce a lighter fl avored coffee.
Machine uses a lot
of coffee
The Brew IQ
®
System
has been calibrated to
dose the optimum water
to coffee grinds ratio to
achieve the best fl avor
profi le. Depending on the
strength setting selected,
this may result in more
coffee being ground than
what you are normally
used to. However the
result will be a bolder,
more full-fl avored coffee.
If you would like to use less coffee
beans, select a lower strength
setting.
Amount brewed
is too little / too
much
There is excessive
mineral build-up affecting
the performance of the
machine.
De-scale the machine. Refer to
‘Removing Calcium Build-Up’,
page 27.
The volume calibrations
need to be reset.
Recalibrate the machine by
fl ushing it twice. Refer to ‘Using
the YouBrew
®
- Carafe Mode. First
Time Use Only’, page 14.
The water tank was fi lled
once the coffee machine
had already started a
brewing cycle.
Always fi ll the water tank before
starting a brewing cycle.
The brew sizes are
approximate only. Actual
amounts may vary due
to the type of fi lter used,
the coffee bean size, roast,
blend and freshness,
or amount and type of
pre-ground coffee used.
These factors affect the
amount of water retained
by the coffee grounds.
PROBLEM POSSIBLE CAUSES WHAT TO DO
I cannot select
a certain carafe
amount
The minimum carafe
amount is 2 cups, while
the maximum is the
number of cups of water
in the tank, up to 12 cups.
Press open the fl ip-top water tank
lid. Pour the desired amount of cold,
preferably fi lter water.
I can only select
9 cups
‘INTENSE’ strength
setting selected. The
maximum number of
cups that can be brewed
at the maximum strength
is 9 cups.
To brew 12 cups, select the
‘STRONG’ strength setting.
My cup does not
fi t under the drip
stop outlet.
The maximum cup or
travel mug dimensions
are 7.5” height, 2¾"
diameter.
Remove the drip tray at the base
of the machine. Press the OPEN
button to open the swing-out door.
Insert the cup/mug into the drip
tray cavity before closing the swing-
out door.
I regularly switch
beans
Buy an additional bean hopper to
make transfer and storage of beans
easier.
To grind out any residual coffee
beans, lock an empty bean hopper
onto the machine. Completely fi ll
the water tank, select ‘12 CUPS’ and
the ‘INTENSE’ strength setting.
Press the START | CANCEL button.
When the grinder stops grinding,
press the START | CANCEL button
to cancel the cycle. Remove the
coffee grinds from the coffee basket.
‘DE-SCALE’ on
LCD screen
There is excessive
mineral build-up affecting
the performance of the
machine.
Remove the ‘DE-SCALE’ icon by
pressing the SINGLE CUP and
CARAFE button together, then
de-scale the machine. Refer to
‘Removing Calcium Build-Up’,
page 27.
I want to empty the
water tank
Refer to ‘Empty the Water Tank’,
page 27.
Water is leaking
from the back of
the machine
Water tank is overfi lled. Do not exceed the 12 cup maximum.
The machine will beep when full
and the water level fl oat will rise to
indicate the maximum level.