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PROBLEM POSSIBLE CAUSES WHAT TO DO
No crema
Coffee is not tamped firmly enough Refer to ‘Tamping The Ground Coffee’, page 37.
Coffee grind is too coarse Ensure you use a suitable espresso grind.
Refer to ‘Setting
The Right Grind’ on page 36.
Ground coffee is not fresh Change old beans with fresh roasted or pre-ground.
Ground coffee should not be kept for longer than a week.
Filter holes are blocked Use the fine pin on the cleaning tool to clear the holes.
Refer to ‘Cleaning The Filters’, page 50.
Machine is making pulsing/pumping
sound while extracting coffee or
steaming milk
The machine is carrying out the normal
operation of the 15 bar pump
No action require as this is the normal operation of the
machine.
Coffee runs out around the edge of
the filter holder
Filter holder is not inserted in the group
head properly
Refer to ‘Inserting The Portafilter’, page 38.
There are coffee grounds around the filter
rim
Clean any excess ground coffee from the rim of the filter
holder to ensure a proper fit into the brew head.
Too much ground coffee in the filter Refer to ‘Adjusting the Dose’, page 36.
Ground coffee has been tamped too firmly Refer to ‘Tamping The Ground Coffee’, page 37.
Incorrect filter for amount of ground coffee
used
Ensure you use the small filter for 1 cup of coffee and the
larger filter for 2 cups of coffee.
Coffee extracts as drops from the
portafilter
The water tank is empty or low Refer to step 1 – ‘Filling The Water Tank’, page 34.
Coffee grind is too fine Ensure you use a suitable espresso grind. Refer to ‘Setting
The Right Grind’ on page 36.
Machine is blocked by mineral deposits Decalcify the machine.
Refer to ‘Decalcifying’, page 47.
TROUBLE SHOOTING GUIDE (continued)
53