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TROUBLESHOOTING TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES WHAT TO DO
The machine is ‘On’ but
ceases to operate
Turn machine off. Wait
for 60 minutes and turn
machine back on.
If problem persists, call
Breville Customer Service
Centre.
Steam pouring out of
group head
Turn machine off. Wait
for 60 minutes and turn
machine back on.
If problem persists, call
Breville Customer Service
Centre.
Espresso only drips from
the portafilter spouts,
restricted flow
• Coffee is ground
too finely.
Adjust the grind size to a
higher number to make the
grind size slightly coarser.
Espresso flows out
too quickly
• The coffee is ground
too coarsely.
• Coffee beans are stale.
• Adjust the grind size
to a lower number to make
the grind size slightly finer.
• Use freshly roasted coffee
beans with a 'Roasted On'
date and consume between
5-20 days after that date.
Coffee not hot enough • Cups not pre-heated. Rinse cups under hot water
outlet and place on cup
warming tray.
• Milk not hot enough
(if making a
cappuccino or latté
etc).
Increase the milk
temperature. Refer
to 'Adjusting Milk
Temperature', page 16.
No crema • Coffee beans are stale. Use freshly roasted coffee
beans with a 'Roasted On'
date and consume between
5-20 days after that date.
PROBLEM POSSIBLE CAUSES WHAT TO DO
Not enough milk texture • Steam wand is blocked. Refer to 'Cleaning the Steam
Wand', page 36.
Different brands and types
of milk and milk alternatives
will texture differently. You
may need to adjust the
texture level accordingly.
Refer to 'Adjusting Milk
Texture', page 16.
Too much coffee
extracted
• Coffee is ground too
coarsely.
• Shot duration/
volume needs to be
reprogrammed.
• Adjust the grind size
to a lower number to make
the grind size slightly finer.
• Reprogram the shot
duration/volume. Refer
to 'Programming Shot
Volume/Duration',
page 19.
Not enough coffee
extracted
• Coffee is ground too
finely.
• Shot duration/
volume needs to be
reprogrammed.
• Adjust the grind size to a
higher number to make
the grind size slightly
coarser.
• Reprogram the shot
duration/volume.
Refer to 'Programming
Shot Volume/Duration',
page 19.
Amount of coffee
extracted has changed,
but all settings are the
same.
• As coffee beans age,
the extraction rate
changes and can affect
the shot volume.
• Adjust the grind size
to a lower number to make
the grind size slightly finer.
• Reprogram the shot
duration/volume. Refer
to 'Programming Shot
Volume/Duration',
page 19.
• Use freshly roasted coffee
beans with a 'Roasted On'
date and consume between
5-20 days after that date.