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If the problem is still not solved, call your installer or the nearest approved Service
Center.
Also, you can reach the Customer Service Department at the following telephone
numbers:
Exclusively for models HEPA 1000, HEPA 2000, HEPA 3000 and HEPA 4000:
1 800 567-3855.
Exclusively for models HF 1.0, HF 2.0 and HF 3.0:
1 866 737-7770.
PROBLEMS SOLUTIONS
• Check breaker or fuse in main
distribution panel.
• Check there is 120V at the
electrical outlet.
• Make sure the unit main switch is
1.Unit does not start at Normal properly set in Normal or Boost
or Boost position. position.
• If a wall control (C12 / CM or
C34 / CMR) is connected,
disconnect control wire from the
unit, then make sure the unit
main switch is properly set in
Normal or Boost position.
• If a wall control (C12 / CM or
2. Unit does not run at Normal C34 / CMR) is used, disconnect
speed, but runs at Boost. control wire from the unit. Then, if
the unit runs at Normal speed,
chech control wiring and wall
control connections.
• Check if the unit main switch is in
3. Unit is not operating as per
“Normal/Remote” position.
the selected mode.
• Check wall control wiring.
4. Wall control indicators do not work • Check wall control wiring.
properly or not at all.
5. On C34 / CMR wall control only, 1 or • Check if the unit main switch is in
2 light indicators are flashing “Normal/Remote” position.
every second. • Check wall control wiring.
8. TROUBLESHOOTING