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Troubleshooting
Refrigerator will not operate
Is the power supply cord unplugged? Plug into a
grounded 3 prong outlet.
Has a household fuse or circuit breaker tripped? Replace
the fuse or reset the circuit breaker.
Is the refrigerator or freezer control turned to the OFF
position? See Setting the Controls on page 5.
Is the refrigerator defrosting? Re-check to see if the
refrigerator is operating in 30 minutes. Your refrigerator
will regularly run an automatic defrost cycle.
Temperature is too warm
Are the air vents blocked in either compartment? Blocked
air vents obstruct cold air movement between the
compartments. Remove any objects from in front of the air
vents. See Ensuring Proper Air Circulation on page 5.
Are the door(s) opened often? The refrigerator will warm
when this occurs. Keep the refrigerator cool by getting all
items out at one time, keeping food organized, and closing
the door as soon as possible.
Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
Are the controls set correctly for the surrounding
conditions? See Setting the Controls on page 5.
Is the refrigerator not cooling? Turn the unit OFF then ON
again to reset. See Setting the Controls on page 5. If the
problem is not corrected, call for service.
The lights do not work
Is a light bulb loose in the socket or burned out? See
Changing the Light Bulbs on page 13.
Has the door been open more than 10 minutes? When
the door is held open for more than 10 minutes, the Door
Open indicator light will flash and the interior lights will
shut off. See Door Open on page 7.
Is the refrigerator in Holiday mode? See Holiday Mode on
page 7.
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
The refrigerator seems to make too much
noise
The sounds may be normal for your refrigerator. See
Normal Operating Sounds on page 5.
The motor seems to run too much
Is the room temperature hotter than normal? The motor
will run longer under warm conditions. At normal room
temperatures, expect your motor to run about 80% of the
time. Under warmer conditions, it will run even more.
Has a large amount of food just been added to the
refrigerator? Adding a large amount of food warms the
refrigerator. The motor normally will run longer to cool the
refrigerator back down.
Are the doors opened often? If so, the motor will run
longer. Conserve energy by getting all items out at one
time, keeping food organized, and closing the door as
soon as possible.
Are the controls not set correctly for the surrounding
conditions? See Setting the Controls on page 5.
Are the doors not closed completely? Close the doors
firmly. If they do not close completely, see The doors will
not close completely in this section.
Are the condenser coils dirty? This obstructs air transfer
and makes the motor work harder. Clean the condenser
coils. Refer to the Care and Cleaning section.
Are the door gaskets not sealed all the way around?
Contact a technician or other qualified person.
NOTE: Your new refrigerator will run longer than your old
one due to its high-efficiency motor.
There is interior moisture buildup
Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See Ensuring Proper
Air Circulation on page 5.
Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized,
and closing the door as soon as possible.
Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
Are the controls set correctly for the surrounding
conditions? See Setting the Controls on page 5.
Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
Off-taste, odor or gray color in the ice
Are the plumbing connections new, causing discolored or
off-flavored ice? Discard the first few batches of ice.
Have the ice cubes been stored too long? Throw old ice
away and make a new supply.
Does the freezer and ice bin need to be cleaned? See the
Care and Cleaning section or Ice Maker and Storage Bin
on page 8.
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
WARNING