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Warranty and Service
Product Maintenance
Do not perform any maintenance other than that instructed in the
Care and Cleaning section of this manual. A qualified service
technician should perform all other service.
Getting Help
Before you obtain service, please review the Troubleshooting
section of this manual. If you have performed the checks in the
Troubleshooting section and the problem has not yet been
remedied, please visit our web site or contact the Dacor Customer
Service Team for a listing of Dacor authorized service agents.
Before requesting service, become familiar with the warranty
terms and conditions on this page.
Contact us through our web site at:
www.Dacor.com
Dacor Customer Service Team:
Tel: (800) 793-0093
Fax: (626) 403-3130
Business Hours: 6:00 a.m. - 5:00 p.m. Pacific Time
You may also write us at:
Dacor Customer Service Team
1440 Bridge Gate Drive
Diamond Bar, CA 91765
At Dacor, we believe that our quality of service equals that of
our product. Should your experience with our service network
or product be different, please contact our Customer Service
Team and share your encounter with us. We will do our utmost to
resolve the situation for you and deliver on our Dacor promise. If
you need anything clarified, just let us know.
What is Covered
CERTIFICATE OF WARRANTIES DACOR REFRIGERATORS
WITHIN THE FIFTY STATES OF THE U.S.A., THE DISTRICT OF
COLUMBIA AND CANADA*:
FULL ONE YEAR WARRANTY
One (1) year - From the date of original retail purchase, any part
that fails in normal home use will be repaired or replaced free of
charge. Ice maker - When purchased with the refrigerator and
installed by the dealer the ice maker will be considered part of the
refrigerator for warranty purposes.
LIMITED WARRANTY
Major Refrigeration Components
Second Through Fifth Year - After the first year from the date
of original purchase, through the fifth year, Dacor will repair
or replace, at its option, free of charge for parts and labor
only, any part of the sealed refrigeration system (consisting of
the compressor, evaporator, condenser, drier and connecting
tubing) and the cabinet liner (exclusive of the door liner) which
fail in normal home use. All other costs, including mileage,
transportation, trip charge and diagnostic charge, if required, shall
be the responsibility of the owner.
LIMITED WARRANTY
Water Filter, if equipped
30 days - From the original retail purchase date, any part of the
water filter cartridge which fails due to a defect in workmanship or
materials will be replaced free of charge.
LIMITED WARRANTY
Other Parts
Second Year - Parts other than major refrigeration components
which fail in normal home use during the second year following
the date of original retail purchase will be repaired or provided
free of charge for the part itself, with the owner paying all other
costs, including labor, mileage, transportation, trip charge and
diagnostic charge, if required.
NOTE
The full warranty and the limited warranties apply when
the refrigerator is located in the United States or Canada.
Refrigerators located elsewhere are covered by the limited
warranties only including parts that fail during the first year.
CANADIAN RESIDENTS
The above warranties only cover an appliance installed in Canada
that has been certified or listed by appropriate test agencies
for compliance to a National Standard of Canada unless the
appliance was brought into Canada due to transfer of residence
from the United States to Canada.
LIMITATIONS OF LIABILITY
The warrantor shall not be liable for any incidental or
consequential damages, including food loss. Some states do not
allow the exclusion or limitation of consequential damages, so the
above limitation or exclusion may not apply to you.
What is Not Covered
Conditions and damages resulting from any of the following:1.
Improper installation, delivery, or maintenance.
Any repair, modification, alteration, or adjustment not
authorized by the manufacturer or an authorized servicer.
Misuse, abuse, accidents, or unreasonable use.
Incorrect electric current, voltage, or supply.
Improper setting of any control.
Warranties are void if the original serial numbers have been 2.
removed, altered or cannot be readily determined.
Light bulbs.3.
Products purchased for commercial or industrial use.4.
The cost of service or service call to:5.
Correct installation errors.
Instruct the user on the proper use of the product.
Transport the appliance to the servicer.
Consequential or incidental damages sustained by any person 6.
as a result of any breach of these warranties. Some states
do not allow the exclusion or limitation of consequential or
incidental damages, so the above exclusion may not apply.