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Troubleshooting
The ice storage bin is difficult to remove
Is the ice storage bin difficult to remove (on some
models)? For models with an ice storage bin located on
the freezer door, select “cubed” ice. Using a sturdy glass,
quickly depress and release the ice dispenser lever. Open
the freezer door, depress the release button on the ice
storage bin and lift upward. See Ice Maker and Storage Bin
on page 8.
The water dispenser will not operate properly
Has the water system not filled? The water system needs
to be filled the first time it is used. Use a sturdy container
to depress the water dispenser bar until the water begins
to flow. Flush the water system by dispensing and
discarding 6 qt (5.7 L) of water. Cleaning the system will
take approximately 3 to 4 minutes and will help clear air
from the line. Additional flushing may be required in some
households. See Water and Ice Dispensers on page 8.
Is the water shutoff valve not turned on or the water line
connected at the source? Make sure the water shutoff
valve is turned on and the water source is connected
to the refrigerator. See Connect Water Supply in the
installation instructions.
Is the water shutoff valve clogged or incorrectly installed?
See Connect Water Supply in the installation instructions.
If clogging or installation is not a problem, call for service
or contact a plumber.
Is there a kink in the home water source line? If you find
or suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check
the filter installation instructions to ensure that the filter
was installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
The dispenser water is not cool enough
Has the refrigerator been newly installed? Allow 24 hours
for the refrigerator to cool completely.
Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm.
The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call
for service.
Water is leaking from the dispenser
Glass not being held under the dispenser long enough?
Hold the glass under the dispenser 2 to 3 seconds after
releasing the dispenser lever.
Is there a water filter installed on the refrigerator? The
water filtration system may have air in the lines, causing
water to drip. Additional flushing may help clear air from
the lines. Normal dispenser use should flush air from the
lines within 24 to 72 hours.
Water flow from the dispenser decreases
noticeably
Is there a water filter installed on the refrigerator? The
filter may be full or incorrectly installed. Remove the water
filter cartridge. See Replacing the Water Filter on page
14. Operate the dispenser. If the water flow increases
noticeably, replace the filter.
The doors will not close completely
Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Is the ice bin out of position? For models with an interior
ice bin, push the ice bin in all the way. If the ice bin does
not go in all the way, it may not be put in straight. Pull it
out and try again. For models with an ice bin located on
the freezer door, the bin should sit level. To remove the
bin, press the release button on the right side of the bin
and lift straight up. Replace the bin in the door making
sure it is properly aligned and snapped securely into
place. See Ice Maker and Storage Bin on page 8.
Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and
baskets back into their correct positions. See Crisper and
Covers on page 10.
Does the refrigerator wobble or seem unstable? Level the
refrigerator. See Adjust Doors and Level Refrigerator in the
installation instructions.
The doors are difficult to open
Are the gaskets dirty or sticky? Clean gaskets according
to the directions in the Care and Cleaning section.
Cut Hazard
Use a sturdy glass when dispensing ice.
Failure to do so can result in cuts.
WARNING