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• Check house fuses or trip switches.
• Check the wall plug by plugging another small appliance into the wall socket.
• Check that there is gas in the cylinder and that the valve is open.
• Smoke and smell may be emitted for the first few hours of use. This is normal and is no
cause for concern.
• When metals heat up they expand and may cause ticking noises. This is normal and is no
cause for concern.
Be advised that you may be charged for a service call, even during the
warranty period, if the fault is due to or caused by any of the above.
Do not attempt to repair the appliance yourself.
Problem Possible cause Advice / Remedy
No ignition spark No electrical supply Check the supply
No gas flow is evident Regulator is closed Open regulator
Gas hose is bent Install hose without bends
Burners do not burn well Burners are dirty Clean burner parts
Burners are wet Dry burner parts
Burner cap is skew Re-position burner caps
Regulator is partially closed Open the regulator fully
Gas cylinder is empty Replace with full cylinder
Since the following are not factory faults, they are the owner’s responsibility.
• Damage to exterior finish.
• Breakage of components.
• Damage through improper use or installation of the appliance.
• Damage caused by moving the appliance.
Owner’s responsibility
Trouble shooting