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Ice Dispenser
Problem Cause Correction
Dispenser will
not dispense ice.
Water supply is not connected.•
Ice storage container is empty.•
Freezer temperature is set too •
warm.
Household water line valve is •
not open.
Freezer door is not closed.•
Ice dispensing arm has been •
held in for more than 4-5
minutes.
Connect water supply (see Connecting The •
Water Supply section).
Ensure ice maker is turned on. When the first •
supply of ice is dropped into the container, the
dispenser should operate.
Turn freezer control to a higher setting so that •
ice cubes will be made. When first supply of ice
is made, dispenser should operate.
Open household water line valve. Allow •
sufficient time for the ice to be made. When ice
is made, the dispenser should operate.
Ensure freezer door is closed. (See Problem •
Section, Opening/Closing of Doors/Drawers)
Motor is overloaded. Motor overload protector •
will reset in approximately 3 minutes. Ice can
then be dispensed.
Ice dispenser is
jammed.
Ice has melted and frozen •
around auger due to infrequent
use, temperature fluctuations,
and/or power outages.
Ice cubes are jammed between •
ice maker and back of ice
container.
Ice cubes are frozen together. •
Ice cubes are hollow or smaller •
than normal.
Remove ice container, thaw, and empty the •
contents. Clean container, wipe dry, and replace
in proper position. When new ice is made,
dispenser should operate.
Remove ice cubes that are jamming the •
dispenser.
Use the dispenser often so that cubes do not •
freeze together.
The ice & water filter cartridge could be •
clogged. Replace the filter cartridge. Dispensing
system operates best at 30-100 psi water
pressure. Well water pressures should fall
within this range.
Water Dispenser
Problem Cause Correction
Dispenser will
not dispense
water.
Water supply is not connected.•
Household water line valve is •
not open.
Freezer door is not closed.•
Ice & water filter cartridge is •
clogged.
Front filter not fully installed, if •
equipped
Connect water supply (see Connecting The •
Water Supply section).
Open household water line valve. See Problem •
section Ice Maker Is Not Making Ice.
Ensure that freezer door is closed. (See Problem •
Section, Opening/Closing of Doors/Drawers)
Replace filter cartridge.•
Push filter in until you hear two “clicks”. Filter •
should be flush with cabinet.
Water has an
odd taste and/or
odor.
Water has been in the tank for •
a period of time.
Unit not properly connected to •
cold water line.
Tubing used in the household •
water supply and installation
may affect water taste and
odor.
Water has a high mineral •
content.
Draw and discard 10-12 glasses of water to •
freshen the supply and completely rinse out the
tank.
Connect unit to cold water line that supplies •
water to the kitchen faucet.
For best results, use copper tubing for water •
connections.
Contact water treatment plant for help in •
checking water supply source.
Water pressure is
extremely low.
Cut-off and cut-on pressures •
are too low (well systems
only).
Reverse osmosis system is in •
regenerative phase.
Have someone turn up the cut-off and cut-on •
pressure on the water pump system (well
systems only).
It is normal for a reverse osmosis system to be •
below 20 psi during the regenerative phase.
Solutions To Common Problems