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15
Solutions To Common Problems
TROUBLESHOOTING
GUIDE
Before calling for service, review this list. It may save you time and expense. This list includes
common occurrences that are not the result of defective workmanship or materials in this
Freezer.
PROBLEM
CAUSE CORRECTION
FREEZER OPERATION
Freezer does not run. * Freezer is plugged into a circuit that
has a ground fault interrupt.
* Use another circuit. If you are unsure about the outlet,
have it checked by a certified technician.
* Temperature control is in the "OFF"
p
osition.
* See "SETTING THE TEMPERATURE CONTROL"
section.
* Freezer may not be plugged in, or
p
lu
g
ma
y
be loose.
* Ensure plug is tightly pushed into outlet.
* House fuse blown or tripped circuit
breaker.
* Check/replace fuse with a 15 amp time delay fuse.
Reset circuit breaker.
* Power outa
g
e. * Check house li
g
hts. Call local Electric Com
p
an
y
.
Freezer runs too much or
too lon
g
.
* Room or outside weather is hot. * It's normal for the Freezer to work harder under these
conditions.
* Freezer has recently been
disconnected for a
p
eriod of time.
* It takes 24 hours for the Freezer to cool down
com
p
letel
y
.
* Large amount of warm or hot food
have been stored recentl
y
.
* Warm food will cause Freezer to run more until the
desired tem
p
erature is reached.
* Door is opened too frequently or
ke
p
t o
p
en too lon
g
.
* Warm air entering the Freezer causes it to run more.
O
p
en the door less often.
* Freezer door may be slightly open. * See "DOOR PROBLEMS".
* Temperature control is set too low. * Turn control knob to a warmer setting. Allow several
hours for the tem
p
erature to stabilize.
* Freezer gaskets are dirty, worn,
cracked or poorly fitted.
* Clean or change gasket. Leaks in the door seal will
cause Freezer to run longer in order to maintain
desired tem
p
erature.
Interior Freezer
temperature is too cold.
* Temperature control is set too low. * Turn control knob to a warmer setting. Allow several
hours for the tem
p
erature to stabilize.
Interior Freezer
tem
p
erature is too warm.
* Temperature control is set too
warm.
* Turn control knob to a colder setting. Allow several
hours for the tem
p
erature to stabilize.
* Door is opened too frequently or
ke
p
t o
p
en too lon
g
.
* Warm air entering the Freezer causes it to run more.
O
p
en the door less often.
* Freezer door may be slightly open. * See "DOOR PROBLEMS".
* Large amount of warm or hot food
have been stored recentl
y
.
* Wait until the Freezer has had a chance to reach its
selected tem
p
erature.
* Freezer has recently been
disconnected for a
p
eriod of time.
* Freezer requires 24 hours to cool down completely.
Freezer external surface
temperature is warm.
* The external Freezer walls can be
as much as 30ºF warmer than room
tem
p
erature.
* This is normal while the compressor works to transfer
heat from inside the Freezer cabinet.
SOUND AND NOISE
Louder sound levels
whenever Freezer is on.
* Modern Freezers have increased
storage capacity and more stable
temperatures. They require heavy
dut
y
com
p
ressors.
* This is normal. When the surrounding noise level is
low, you might hear the compressor running while it
cools the interior.
Louder sound levels when
compressor comes on.
* Freezer operates at higher
pressures during the start of the ON
c
y
cle.
* This is normal. Sound will level off or disappear as
Freezer continues to run.
Popping or cracking sound
when compressor comes
on.
* Metal parts undergo expansion and
contraction, as in hot water pipes.
* This is normal. Sound will level off or disappear as
Freezer continues to run.