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Solving Problems
If you have a problem with the oven or the grill, check the table below. You may be able to solve the problem
and this will save you from paying for a service call. You will have to pay for a service call even in the warranty
period if the problem is one listed in the table.
NOTE: Only an authorised technician should carry out servicing.
When you need information about your cooker, a service or replacement parts look at the data plate
which you can see when the oven door is open. Tell the service agent the Model Number and the
Serial Number.
Problem Possible causes What to do
No spark obtained • Power not turned on • Switch on electricity
when electronic • Household fuse blown • Check fuses
igniter is pressed • Circuit breaker tripped • Check circuit breaker
(Fan Forced Models only) • Spark plug is wet or dirty
No spark obtained • Spark plug is wet or dirty • Dry or clean spark plug
when manual igniter
is pressed
(Manual Ignition Models only)
Burner will not • Gas supply valve is turned off • Turn on gas supply
light even though • Port blockage in ignition area • Make sure that ports and
igniter is working ignition area are clean and dry
Oven light not • Power not turned on • Switch on electricity
working • Household fuse blown • Check fuses
(Fan Forced Models only) • Circuit breaker tripped • Check circuit breaker
• Lamp blown or loose in socket • Replace or tighten globe
Electronic clock • Power failure or interruption • Reset time of day
flashing
(Fan Forced Models only)
Oven cooking time • Heat escaping through • Check oven door is properly
is too long incorrectly sealed door closed
• The set oven temperature is incorrect • Change set oven temperature
Cooker smoking • Protective oils being removed • Turn grill or oven on high for
when first used 10 mins
Too much • Too much water used when • Reduce amount of water
condensation cooking • Leave door open after cooking,
building up when if food is left in oven to keep
baking warm
Smells when first • This is normal
using oven