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TROUBLESHOOTING
1 If you are unable to close the lid:
• Check that the open/close knob is set to “Open” position.
• Push the knob down and turn.
2 If the One Pot was accidentally heated under pressure with no liquid inside:
• Call All-Clad Customer Service department for instruction.
3 If the visual locking indicator is raised and no steam escapes from the steam vent during cooking:
• This is perfectly normal during the first few minutes.
• If the situation persists, check that:
• The heat source is hot enough; if not, turn it up.
• There is enough liquid in the pan.
• The open/close knob is set to “Close” position.
• The lid seal is clean, properly fitted and in good condition, and that the pan rim is undamaged.
• The central unit is correctly screwed on.
• If the problem persists in spite of all these checks: turn the open/close knob to the “Steam”
position, then to the “Open” position and open. Perform a maintenance check on the One Pot.
(See Care & Cleaning.)
4 If steam escapes around the central unit on the lid, check that:
• The central unit is correctly screwed on.
• If the problem persists, perform a maintenance check on the One Pot. (See Care & Cleaning.)
5 If steam escapes around the lid, check that:
• The lid is closed correctly.
• The lid seal is correctly positioned.
• The seal is in good condition; replace if necessary.
• The lid, seal and pan are all clean.
• The rim of the pan is in good condition.
6 If you are unable to open the lid:
• Switch off the heat source.
• Set the open/close knob to “Steam” position.
• If nothing escapes and you are still unable to open the lid:
• Allow the quick pot to cool down naturally and the try turning the open/close knob several times the
“Open” position.
• Once open, empty the pot and perform a maintenance check on the One Pot (See Care & Cleaning.)
7 If one of the safety systems is activated:
Safety valve:
• Switch off the heat source.
• Let the quick cooker cool down.
• Open.
• Perform a maintenance check on the One Pot. (See Care & Cleaning.)
Seal:
• Switch off the heat source.
• Let the quick cooker cool down.
• Open.
• Contact All- Clad Customer Service (see warranty on page 12).
8 If food is burnt or uncooked, check:
• The cooking time.
• The power of the heat source and lower/increase if needed.
• That the open/close knob is set correctly (in the "Open" position).
• The quantity of liquid : add more liquid to the recipe and /or stir once during cooking.
If food has burnt onto the interior of the quick cooker :
• Leave the pan to soak for a while before washing.
• Never clean with bleach or other chlorinated products.
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